Revocations

  
     

The Better Business Bureau of Greater Houston and South Texas Revocations

Revocation of BBB Accreditation occurs following a careful review process by the BBB Ethics and Standards Committee and Board of Directors. "Accreditation Status" is one factor that impacts a business rating with the BBB. BBB’s letter grade rating system, announced in 2009, gives businesses an A+ through F letter rating and replaces the scale of “satisfactory” or “unsatisfactory” used in the past.

The BBB requires that BBB Accredited Businesses maintain a B letter grade or higher. Failure to respond to complaints brought to their attention by the BBB is a breach to the BBB Standards for Trust that each Accredited Business must uphold. Some BBB Accreditation Standards include adherence to BBB standards of advertising and selling as outlined in BBB Code of Advertising, prompt response to any and all complaints, making a good faith effort to resolve complaints in accordance with generally accepted good business practices, cooperation with BBB efforts and activities to promote self-regulation, and that an Accredited

Businesses must eliminate the underlying causes of complaint patterns that are brought to their attention by the BBB.

BBBOnLine is a program that promotes trust and confidence on the Internet. Expulsion from the BBB also results in termination of BBB OnLine affiliation. BBBOnLine is the largest consumer assurance program of its kind on the internet.

For comments or questions contact:
Susan Schade
Sr. Director of Dispute Resolution
sschade@bbbhou.org

2015

The Executive Committee approved the September new member list and the following Membership Committee actions presented to them in the Meeting Packet on October 28.

Membership Revocations


Adams Equipment Company – 6A. Be Responsive - Address marketplace disputes quickly, professionally, and in good faith. An accredited business or organization agrees to: Respond to all complaints forwarded by BBB in a timely manner by: Resolving the complaint directly with the complainant and notifying BBB, or Providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT

Century Builders - Standard 5A: An accredited business or organization agrees to fulfill contracts signed and agreements reached. Standard 6B: An accredited business or organization agrees to make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business’ willingness to participate in recommended dispute resolution options in determining compliance with these standards. Standard 6A: An accredited business or organization agrees to comply with any settlements, agreements or decisions reaches as an outcome of a BBB dispute resolution process.

REPORT

The Executive Committee approved the August new member list and the following Membership Committee actions presented to them in the Meeting Packet on September 25.

Membership Revocations

La Fiesta Auto Sales – 1D: Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different. 6A: Address marketplace disputes quickly, professionally, and in good faith. An accredited business or organization agrees to: Promptly respond to all complaints forwarded by BBB by: Resolving the complaint directly with the complainant and notifying BBB, or Providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT

South Texas Leadership Center – 5A: Abide by all written agreements and verbal representations. An accredited business or organization agrees to: Fulfill contracts signed and agreements reached. 6A: Address marketplace disputes quickly, professionally, and in good faith. An accredited business or organization agrees to: Promptly respond to all complaints forwarded by BBB by: Resolving the complaint directly with the complainant and notifying BBB, or Providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT

Old Security Financial Group – 1C: Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions. Standard 3A: Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts. Standard 8: Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

REPORT

Netbrands Media Corporation – 6A: Address marketplace disputes quickly, professionally, and in good faith. An accredited business or organization agrees to: Promptly respond to all complaints forwarded by BBB by: Resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.

REPORT

Castle Fine Furniture – Standard 1E: In its relationship with BBB, meet all applicable standards within this Code of Business Practices and cooperate with BBB’s activities and efforts to promote voluntary self-regulation within the business’ industry; Standard 2A: Follow federal, state/provincial and local advertising laws; Standard 2B: Abide by the BBB Code of Advertising. Supply, upon request, substantiation for advertising and selling claims. Correct advertising and selling practices, when recommended by BBB; Standard 3A: Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts; Standard 4A: Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business; Standard 8: Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

REPORT


The Board of Directors approved the July new member list and the following Membership Committee actions presented to them in the Meeting Packet on August 27.

Membership Revocations

Ricky Matthews Pro Paving – 5. Honor Promises: Abide by all written agreements and verbal representations. An accredited business or organization agrees to: Fulfill contracts signed and agreements reached. 6A. Be Responsive - Address marketplace disputes quickly, professionally, and in good faith. An accredited business or organization agrees to: Promptly respond to all complaints forwarded by BBB by: Resolving the complaint directly with the complainant and notifying BBB, or Providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT

J&A Welding Services – Standard 5A: An accredited business or organization agrees to fulfill contracts signed and agreements reached. Standard 6A: An accredited business or organization agrees to: promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT

Zeus Mortgage – Standard 3A: Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts. Standard 4A: Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business. Standard 8: Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

REPORT

Abry Brothers Foundation Repair -- 1E: In its relationship with BBB honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process. Standard 5A: An accredited business or organization agrees to fulfill contracts signed and agreements reached. Standard 6A: An accredited business or organization agrees to: promptly respond to all complaints forwarded by BBB by either: resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. Standard 6C: Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution in process.

REPORT

M & G Trailer Ranch, Inc. – 5A: An accredited business or organization agrees to: Fulfill contracts signed and agreements reached. 6A: An accredited business or organization agrees to: Promptly respond to all complaints forwarded by BBB by either resolving the complaint directly with the complainant and notifying BBB or providing BBB with a response that BBB determines is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT

A Rocket Moving and Storage – 5A: Honor Promises: Abide by all written agreements and verbal representations. An accredited business or organization agrees to: Fulfill contracts signed and agreements reached. 6A:. Be Responsive - Address marketplace disputes quickly, professionally, and in good faith. An accredited business or organization agrees to: Promptly respond to all complaints forwarded by BBB by: Resolving the complaint directly with the complainant and notifying BBB, or Providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT

The Executive Committee approved the June new member list, Do Not Approach List, and the following Membership Committee actions presented to them in the Meeting Packet on July 30. 

Consolidated Property Advisors, LTD. – Standard 1B: Fulfill all licensing and bonding requirements of applicable jurisdictions; provide all license and bonding information upon application for BBB accreditation; and provide periodic updates upon request of BBB.; Standard 4A: Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.  

REPORT

Gusemano, Frank L., DDS –  Standard 1B: Fulfill all licensing and bonding requirements of applicable jurisdictions; provide all license and bonding information upon application for BBB accreditation; and provide periodic updates upon request of BBB.; Standard 4A: Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.

Mills & Sons Moving Company –  Standard 1B: Fulfill all licensing and bonding requirements of applicable jurisdictions; provide all license and bonding information upon application for BBB accreditation; and provide periodic updates upon request of BBB.; Standard 4A: Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.

REPORT 

JC Home Renovations – Standard 4A. Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.  Standard 5A. Fulfill contracts signed and agreements reached.  Standard 6A. Promptly respond to all complaints forwarded by BBB by:  Resolving the complaint directly with the complainant and notifying BBB, or Providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT 

Cameron Logistics, Inc –Standard 5A: An accredited business or organization agrees to fulfill contracts signed and agreements reached.   Standard 6A. Be Responsive - Address marketplace disputes quickly, professionally, and in good faith. An accredited business or organization agrees to: promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT 

Adecco Sealants – Standard 5A: An accredited business or organization agrees to fulfill contracts signed and agreements reached.   Standard 6A: An accredited business or organization agrees to: promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT 

Galveston General Contractors – Standard 5A. Honor Promises – Abide by all written agreements and verbal representations.  Fulfill contracts signed and agreements reached.    Standard 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business’ willingness to participate in recommended dispute resolution options in determining compliance with these standards.  Standard 6C. Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.

REPORT   

Smart Power Systems, Inc. –Standard 1C. Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions; Standard 1E: In its relationship with BBB, meet all applicable standards within this Code of Business Practices and cooperate with BBB’s activities and efforts to promote voluntary self-regulation within the business’ industry;  Standard 3A: Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.  Standard 8: Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

REPORT 

The Board of Directors approved the April new member lists and the following Membership Committee actions presented to them in the Meeting Packet on May 28. 

Solution Plumbing – Standard 6A. Be Responsive - Promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or Providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT 

At Your Feet Installations, LLC – Standard 6A. Be Responsive - Promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or Providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT 

Collision King – Standard5A. Honor Promises – Abide by all written agreements and verbal representations.  Fulfill contracts signed and agreements reached.  Standard 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business’ willingness to participate in recommended dispute resolution options in determining compliance with these standards.  Standard 6C. Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.

REPORT 

Ideal Towing – Standard 1B: Fulfill all licensing and bonding requirements of applicable jurisdictions; provide all license and bonding information upon application for BBB accreditation; and provide periodic updates upon request of BBB. Standard 8: Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

REPORT 

Rose Matchmaking – Standard6A. Be Responsive - Promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or Providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.  Standard 5A. Honor Promises-Abide by all written agreements and verbal representations, Fulfill contracts signed and agreements reached.

REPORT 

AirDuct Express – Standard 1B: Fulfill all licensing and bonding requirements of applicable jurisdictions; provide all license and bonding information upon application for BBB accreditation; and provide periodic updates upon request of BBB.  Standard 1E: In its relationship with BBB, meet all applicable standards within this Code of Business Practices and cooperate with BBB’s activities and efforts to promote voluntary self-regulation within the business’ industry;  Standard 3A: Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.  Standard 4A: An accredited business or organization agrees to provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.  Standard 8: Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

REPORT 

King David Moving & Storage – Standard 3A: Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts. Standard 4A: Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.

REPORT 

The Pool Doctors – Standard5A: Abide by all written agreements and verbal representations.  Fulfill contracts signed and agreements reached.  Standard 6B: Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business’ willingness to participate in recommended dispute resolution options in determining compliance with these standards.  Standard 6C: Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.

REPORT

A Affordable Insulators and Services –  Standard6A. An accredited business or organization agrees to: Promptly respond to all complaints forwarded by BBB by:  Resolving the complaint directly with the complainant and notifying BBB, or Providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT 

Transformations by Maria – Standard 3A: Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.  Standard 2F: Avoid misleading customers by creating the false impression of sponsorship, endorsement, popularity, trustworthiness, product quality or business size through the misuse of logos, trustmarks, pictures, testimonials, or other means.  Standard 8: Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

REPORT 

The Executive Committee approved the March new member lists and the following Membership Committee actions presented to them in the Meeting Packet on April 30.

Shazam Motors – Standard6A: Promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or Providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT 

Advanced Surface Solutions – Standard1e: In its relationship with BBB: cooperate with BBB’s activities and efforts to promote voluntary self-regulation within the business’ industry;  honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.  Standard 6A: Promptly respond to all complaints forwarded by BBB by Resolving the complaint directly with the complainant and notifying BBB, or Providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.  Standard 6B: Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business’ willingness to participate in recommended dispute resolution options in determining compliance with these standards.

REPORT 

The Executive Committee approved the February new member lists and the following Membership Committee actions presented to them in the Meeting Packet on March 31. 

ClearView-USA – Standard 6A: Promptly respond to all complaints forwarded by BBB by: Resolving the complaint directly with the complainant and notifying BBB, or Providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT 

Elik Motors – Standard 4B: An accredited business or organization agrees to clearly disclose to customers direct and effective means to contact the business terms of any written contract any guarantees or warranties accompanying a product any restrictions or limitations imposed (e.g. limited supply, maximum number available per customer) the business’ return/refund policy any recurring commitment into which the customer may be entering, including information on how future billing will occur total cost of the transaction, including tax, shipping and handling, and other related charges. Standard 5A: An accredited business or organization agrees to: Fulfill contracts signed and agreements reached. Standard 6A: An accredited business or organization agrees to Promptly respond to all complaints forwarded by BBB by: Resolving the complaint directly with the complainant and notifying BBB, or Providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. 

REPORT

A Affordable Roofing -- Standard 6A: An accredited business or organization agrees to promptly respond to all complaints forwarded by BBB by: resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. 

REPORT

Crawford Enterprise – Standard 6A: An accredited business or organization agrees to: Promptly respond to all complaints forwarded by BBB by: Resolving the complaint directly with the complainant and notifying BBB, or Providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. 

REPORT

RNB Media Group, Inc. – Standard 6A: An accredited business or organization agrees to: Promptly respond to all complaints forwarded by BBB by: Resolving the complaint directly with the complainant and notifying BBB, or Providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. 

REPORT

Pool Pros – Standard 6A: An accredited business or organization agrees to: Promptly respond to all complaints forwarded by BBB by: Resolving the complaint directly with the complainant and notifying BBB, or Providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. 

REPORT

The Board of Directors approved the January new member lists and the following Membership Committee actions presented to them in the Meeting Packet on January 29. 

Ecoshield Pest Control – Standard 6A. Promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. Standard 6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB. 

REPORT

Forever Baths – Standard 1E. In its relationship with the BBB, an accredited business must cooperate with BBB’s activities and efforts to promote voluntary self-regulation within the business’ industry and honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process. Standard 6A. Promptly respond to all complaints forwarded by BBB by: Resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. Standard 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business’ willingness to participate in recommended dispute resolution options in determining compliance with these standards. 

REPORT

Houston Healthcare Clinic – Standard 1B: Fulfill all licensing and bonding requirements of applicable jurisdictions; provide all license and bonding information upon application for BBB accreditation; and provide periodic updates upon request of BBB. Standard 1E: In its relationship with BBB, meet all applicable standards within this Code of Business Practices and cooperate with BBB’s activities and efforts to promote voluntary self-regulation within the business’ industry. Standard 3A: Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts. Standard 8: Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses. 

REPORT

DACB Electric – Standard 6A. Promptly respond to all complaints forwarded by BBB by: Resolving the complaint directly with the complainant and notifying BBB, or Providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. 

REPORT

2014

The Executive Committee approved the November and December new member lists and the following Membership Committee actions presented to them in the Meeting Packet on January 29.

Black Mountain Construction, Inc – Standard 5A. Fulfill contracts signed and agreements reached. Standard 6A. Promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. 

REPORT

Houston Pool Design Construction Co. – Standard 5A. Fulfill contracts signed and agreements reached. Standard 6A. Promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. 

REPORT

De La Cruz Painting & Remodeling - Standard 5A. Fulfill contracts signed and agreements reached. Standard 6A. Promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. 

REPORT

Autoequation, LLC - Standard 5A. Fulfill contracts signed and agreements reached. Standard 6A. Promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. 

REPORT

Robert McLean, CPA - Standard 5A. Fulfill contracts signed and agreements reached. Standard 6A. Promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. 

REPORT

Johnson Moving and Storage Company – Standard 5A. Fulfill contracts signed and agreements reached. Standard 6A. Promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. 

REPORT

World Wide Foundation Repair – Standard 5A. Fulfill contracts signed and agreements reached. Standard 6A. Promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. 

REPORT

Consumer MedHelp, Inc – Standard 5A. Fulfill contracts signed and agreements reached. Standard 6A. Promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. 

REPORT

Tactical Firearms, LLC – Standard 5A. Fulfill contracts signed and agreements reached. Standard 6A. Promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. 

REPORT

Ruben’s Remodeling – Standard 5A. Fulfill contracts signed and agreements reached. Standard 6A. Promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. 

REPORT

Nationwide Movers Corporation – Standard 3A: Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts. Standard 4B. Clearly disclose to customers direct and effective means to contact the business, terms of any written contract, any guarantees or warranties accompanying a product, any restrictions or limitations imposed (e.g. limited supply, maximum number available per customer), the business’ return/refund policy, any recurring commitment into which the customer may be entering, including information on how future billing will occur, and total cost of the transaction, including tax, shipping and handling, and other related charges. Standard 6D: Address marketplace disputes quickly, professionally, and in good faith. An accredited business or organization agrees to cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB. 

REPORT

The Executive Committee approved the September new member list and the following Membership Committee actions presented to them in the Meeting Packet on October 30.

Fretz Construction Company - Standard 5A: Abide by all written agreements and verbal representations. An accredited business or organization agrees to fulfill contracts signed and agreements reached. Standard 6A: Promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. 

REPORT

Ideal Resurface - Standard 6A. Promptly respond to all complaints forwarded by BBB by: resolving the complaint directly with the complainant and notifying BBB, providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. 

REPORT

USDA Loan Center - Standard 3A: Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts. Standard 4A: Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business. 

REPORT

Flooring and Granite, LLC - Standard 6C: Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process. 

REPORT

First Investors Financial Services - Standard 1C: Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions; Standard 8: Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses. 

REPORT

The Executive Committee approved the August new member list and the following Membership Committee actions presented to them in the Meeting Packet on September 26.

D.E. Bauer & Associates, Inc. - Standard 6A: Promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. 

REPORT

Conroe Granite & Tile, Inc. - Standard 6B: Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business’ willingness to participate in recommended dispute resolution options in determining compliance with these standards. 

REPORT

Reynolds Roofing & Home Renovation, Inc. - Standard 6B: Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business’ willingness to participate in recommended dispute resolution options in determining compliance with these standards. 

REPORT

The Executive Committee approved the June new member list and the following Membership Committee actions presented to them in the Meeting Packet on July 31.

ITT Educational Services, Inc. (dba ITT Technical Institute) – Standard 1D: Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different. Standard 6A: An accredited business or organization agrees to: Promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT

Gold’s Gym Houston Bear Creek – Standard 1D: Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different. Standard 6D: Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.

REPORT

The Executive Committee approved the May new member list and the following Membership Committee actions presented to them in the Meeting Packet on June 26.

Green Leaf Custom Pools & Outdoor Kitchens, LLC – Standard 6A: An accredited business or organization agrees to: Promptly respond to all complaints forwarded by BBB by: Resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT

Azteca Gunite Co., Inc. – Standard 6A: Promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. Standard 6B: Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.

REPORT

The Board of Directors approved the April new member list and the following Membership Committee actions presented to them in the Meeting Packet on May 29.

Exceed Communications – Standard 1A: In its relationship with the BBB, cooperate with BBB’s activities and efforts to promote voluntary self-regulation within the business’ industry. Standard 2E: Use the BBB name and logos in accordance with BBB policy. Standard 3A: Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts. Standard 4A: Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy. An accredited business or organization agrees to: Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.

REPORT

A P Electronics –Standard 6A: An accredited business or organization agrees to: Promptly respond to all complaints forwarded by BBB by: resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT

New Beginning Remodeling – Standard 6A: An accredited business or organization agrees to: Promptly respond to all complaints forwarded by BBB by: resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT

1st Choice Roofing & Construction – Standard 3A: An accredited business or organization agrees to make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts. Standard 4A: Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business. Standard 6B: Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business’ willingness to participate in recommended dispute resolution options in determining compliance with these standards.

REPORT

 

Revocation of BBB Accreditation occurs following a careful review process by the BBB Ethics and Standards Committee and Board of Directors. "Accreditation Status" is one factor that impacts a business rating with the BBB. BBB’s letter grade rating system, announced in 2009, gives businesses an A+ through F letter rating and replaces the scale of “satisfactory” or “unsatisfactory” used in the past.
 
The BBB requires that BBB Accredited Businesses maintain a B letter grade or higher. Failure to respond to complaints brought to their attention by the BBB is a breach to the BBB Standards for Trust that each Accredited Business must uphold. Some BBB Accreditation Standards include adherence to BBB standards of advertising and selling as outlined in BBB Code of Advertising, prompt response to any and all complaints, making a good faith effort to resolve complaints in accordance with generally accepted good business practices, cooperation with BBB efforts and activities to promote self-regulation, and that an Accredited
Businesses must eliminate the underlying causes of complaint patterns that are brought to their attention by the BBB.

BBBOnLine is a program that promotes trust and confidence on the Internet. Expulsion from the BBB also results in termination of BBB OnLine affiliation. BBBOnLine is the largest consumer assurance program of its kind on the internet.

For comments or questions contact:
Susan Schade
Sr. Director of Dispute Resolution
sschade@bbbhou.org