Revocations

The Better Business Bureau of Greater Houston and South Texas Revocations

Revocation of BBB Accreditation occurs following a careful review process by the BBB Ethics and Standards Committee and Board of Directors. "Accreditation Status" is one factor that impacts a business rating with the BBB. BBB’s letter grade rating system, announced in 2009, gives businesses an A+ through F letter rating and replaces the scale of “satisfactory” or “unsatisfactory” used in the past.

The BBB requires that BBB Accredited Businesses maintain a B letter grade or higher. Failure to respond to complaints brought to their attention by the BBB is a breach to the BBB Standards for Trust that each Accredited Business must uphold. Some BBB Accreditation Standards include adherence to BBB standards of advertising and selling as outlined in BBB Code of Advertising, prompt response to any and all complaints, making a good faith effort to resolve complaints in accordance with generally accepted good business practices, cooperation with BBB efforts and activities to promote self-regulation, and that an Accredited

Businesses must eliminate the underlying causes of complaint patterns that are brought to their attention by the BBB.

BBBOnLine is a program that promotes trust and confidence on the Internet. Expulsion from the BBB also results in termination of BBB OnLine affiliation. BBBOnLine is the largest consumer assurance program of its kind on the internet.

For comments or questions contact:
Susan Schade
Sr. Director of Dispute Resolution
sschade@bbbhou.org

2014

The Executive Committee approved the June new member list and the following Membership Committee actions presented to them in the Meeting Packet on July 31.

ITT Educational Services, Inc. (dba ITT Technical Institute) – Standard 1D: Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different. Standard 6A: An accredited business or organization agrees to: Promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT

Gold’s Gym Houston Bear Creek – Standard 1D: Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different. Standard 6D: Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.

REPORT

The Executive Committee approved the May new member list and the following Membership Committee actions presented to them in the Meeting Packet on June 26.

Green Leaf Custom Pools & Outdoor Kitchens, LLC – Standard 6A: An accredited business or organization agrees to: Promptly respond to all complaints forwarded by BBB by: Resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT

Azteca Gunite Co., Inc. – Standard 6A: Promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. Standard 6B: Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.

REPORT

The Board of Directors approved the April new member list and the following Membership Committee actions presented to them in the Meeting Packet on May 29.

Exceed Communications – Standard 1A: In its relationship with the BBB, cooperate with BBB’s activities and efforts to promote voluntary self-regulation within the business’ industry. Standard 2E: Use the BBB name and logos in accordance with BBB policy. Standard 3A: Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts. Standard 4A: Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy. An accredited business or organization agrees to: Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.

REPORT

A P Electronics –Standard 6A: An accredited business or organization agrees to: Promptly respond to all complaints forwarded by BBB by: resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT

New Beginning Remodeling – Standard 6A: An accredited business or organization agrees to: Promptly respond to all complaints forwarded by BBB by: resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT

1st Choice Roofing & Construction – Standard 3A: An accredited business or organization agrees to make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts. Standard 4A: Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business. Standard 6B: Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business’ willingness to participate in recommended dispute resolution options in determining compliance with these standards.

REPORT


The Executive Committee approved the March new member list and the following Membership Committee actions presented to them in the Meeting Packet on April 24.

James Irrigation – 6A. Promptly respond to all complaints forwarded by BBB by: resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards. 5A. Honor Promises – Abide by all written agreements and verbal representations. Fulfill contracts signed and agreements reached.

REPORT

C & R Paving – 5A. Honor Promises – Abide by all written agreements and verbal representations. Fulfill contracts signed and agreements reached. 6A: Promptly respond to all complaints forwarded by BBB by: resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. 6B: Make a good faith effort to resolve disputes, which include mediation if requested, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.

REPORT

The Executive Committee approved the February new member list and the following Membership Committee actions presented to them in the Meeting Packet on March 27, 2014.

Delta Locksmith – Standard 1A: In its relationship with the BBB, cooperate with BBB’s activities and efforts to promote voluntary self-regulation within the business’ industry. Standard 4A: An accredited business or organization agrees to, upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.

REPORT

South Coast Gunite, LLC – Standard 6A: Address marketplace disputes quickly, professionally, and in good faith. Promptly respond to all complaints forwarded by BBB by: Resolving the complaint directly with the complainant and notifying BBB, or Providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT

The Board of Directors approved the January new member list and the following Membership Committee actions presented to them in the Meeting Packet on February 27.

Eagle Numismatics – Standard 4A: An accredited business or organization agrees to: Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business. Standard 8: Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

REPORT

The Gold Exchange – Standard 4A: An accredited business or organization agrees to: Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.  Standard 8: Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

REPORT

David McDavid Nissan – 6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.

REPORT 


The Executive Committee approved the December new member list and the following Membership Committee actions presented to them in the Meeting Packet on January 30.

Privacy Fencing Company – Standard 6A: Promptly respond to all complaints forwarded by BBB by: Resolving the complaint directly with the complainant and notifying BBB, or Providing BBB with a response that BBB determines:  is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT

Vintage Custom Remodeling & Construction – Standard 6A: Promptly respond to all complaints forwarded by BBB by: Resolving the complaint directly with the complainant and notifying BBB, or Providing BBB with a response that BBB determines:  is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.  Standard 6D: Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.

REPORT

2013

The Board of Directors approved the October new member list and the following Membership Committee actions presented to them in the Meeting Packet on December 5.

Houston Pool Remodeling --  Standard 6A: Promptly respond to all complaints forwarded by BBB by either resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines is professional,  addresses all of the issues raised by the complainant,  includes appropriate evidence and documents supporting the business’ position, and  explains why any relief sought by the complainant cannot or should not be granted.

REPORT

Rick’s Front Door Refinishing – Standard 3A: Make known all material facts in both written and verbal representations, remembering that misrepresentations may result not only from direct statements but by omitting or obscuring relevant facts.  Standard 8: Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

REPORT

Air National A/C & Heating of Houston, Inc. – Standard 1D: Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.  Standard 6D: Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.

REPORT

Redman Pools – Standard 5A: Abide by all written agreements and verbal representations. Fulfill contracts signed and agreements reached. Standard 5B: Honor representations by correcting mistakes as quickly as possible. Standard 6A: Promptly respond to all complaints forwarded by BBB by:  resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines: is professional,  addresses all of the issues raised by the complainant,  includes appropriate evidence and documents supporting the business’ position, and  explains why any relief sought by the complainant cannot or should not be granted. Standard 8: Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

REPORT

Houston Singles (Two of Us) --  Standard 1D: Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.  Standard 3A: Honestly represent products and services, including clear and adequate disclosures of all material terms.  Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements, but by omitting or obscuring relevant facts.  Standard 4A: Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to, business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business. Standard 8: Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

REPORT

The Executive Committee approved the August new member list and the following Membership Committee actions presented to them via an October 2 E-Vote.

A Autoworks - Standard 6B: Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business’ willingness to participate in recommended dispute resolution options in determining compliance with these standards.

REPORT

Millennium Law Center, PC - Standard 1D: Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.  Standard 2F: Avoid misleading customers by creating the false impression of sponsorship, endorsement, popularity, trustworthiness, product quality or business size through the misuse of logos, trustmarks, pictures, testimonials, or other means. Standard 4B: Clearly disclose to customers direct and effective means to contact the business, terms of any written contract, any guarantees or warranties accompanying a product, any restrictions or limitations imposed (e.g. limited supply, maximum number available per customer),  the business’ return/refund policy,  and any recurring commitment into which the customer may be entering, including information on how future billing will occur, total cost of the transaction, including tax, shipping and handling, and other related charges.  Standard 5A: Abide by all written agreements and verbal representations. Fulfill contracts signed and agreements reached. Standard 6A: Promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines is: professional, addresses all of the issues raised by the complainant,  includes appropriate evidence and documents supporting the business’ position, and  explains why any relief sought by the complainant cannot or should not be granted. Standard 6D: Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB. Standard 8: Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise diversely affect the public image of BBB or its accredited businesses.

REPORT

TCM Services, Inc - Standard 6A: Promptly respond to all complaints forwarded by BBB by, resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT

MACA Property Management, LLC - Standard 6A: Promptly respond to all complaints forwarded by BBB by, resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT

AB Moving - Standard 1D: An accredited business or organization agrees to be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.

REPORT

The Board of Directors approved the July new member list and the following Membership Committee actions presented to them at the Meeting Packet held August 22.

Rothschild Painters & Associates - Standard 8: Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

REPORT


The Executive Committee approved the May new member list and the following Membership Committee actions presented to them in the Meeting Packet on July 29.

P-M-E Equip, Inc --  Standard 6A: An accredited business or organization agrees to promptly respond to all complaints forwarded by BBB by either: resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT

Southpro Restoration Service – Standard 6B: An accredited business or organization agrees to make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business’ willingness to participate in recommended dispute resolution options in determining compliance with these standards.

REPORT

A Creative Touch Web Design -- Standard 1D- Be Free of an unsatisfactory rating and maintain at least a B rating at the Accrediting BBB.  Standard 3A- Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.  Standard 6B- Make a good faith effort to resolve disputes.

REPORT


The Executive Committee approved the May new member list and the following Membership Committee actions presented to them in the Meeting Packet on June 28.

Houston Road Service & Towing -- Standard 6B: Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business’ willingness to participate in recommended dispute resolution options in determining compliance with these standards. 

REPORT

Spirit Ridge Concrete Creations -- Standard 6B: Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business’ willingness to participate in recommended dispute resolution options in determining compliance with these standards.

REPORT


The Board of Directors approved the revocations presented to them in the Meeting Packet on May 23rd.

Ambush Demolition, LLC -- Standard 6A: Promptly respond to all complaints forwarded by BBB by either resolving the complaint directly with the complainant and notifying BBB or, providing BBB with a response that BBB determines is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. 

REPORT

Waste Management --
Standard 4B: Clearly disclose to customers: direct and effective means to contact the business,  terms of any written contract, any guarantees or warranties accompanying a product, any restrictions or limitations imposed (e.g. limited supply, maximum number available per customer), the business’ return/refund policy, any recurring commitment into which the customer may be entering, including information on how future billing will occur, total cost of the transaction, including tax, shipping and handling, and other related charges.  Standard 5A: An accredited business or organization agrees to fulfill contracts signed and agreements reached.  Standard 6A: Promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted. Standard 6D: Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB. 

The Executive Committee approved the revocations presented to them in the Meeting Packet on April 25th.

Wilcom Consulting – Failure to clearly disclose to customers: direct and effective means to contact the business,  terms of any written contract any guarantees or warranties accompanying a product, any restrictions or limitations imposed (e.g. limited supply, maximum number available per customer),  the business’ return/refund policy, any recurring commitment into which the customer may be entering, including: information on how future billing will occur,  total cost of the transaction, including tax, shipping and handling, and other related charges.  Failure to make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business’ willingness to participate in recommended dispute resolution options in determining compliance with these standards.  Failure to avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses. 

REPORT

Harritex Concrete –
Failure to promptly respond to all complaints forwarded by BBB by either resolving the complaint directly with the complainant and notifying BBB, or by providing BBB with a response that BBB determines is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted.

REPORT

The Executive Committee approved the February revocations presented to them in the Meeting Packet on March 28th.

The Woodlands Moving & Storage – failure to promptly respond to all complaints forwarded by BBB by either resolving the complaint directly with the complainant and notifying BBB, or by providing BBB with a response that BBB determines is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business’ position, and explains why any relief sought by the complainant cannot or should not be granted; failure to make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business’ willingness to participate in recommended dispute resolution options in determining compliance with these standards. 

REPORT

Cazares Roofing
– failure to make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts; failure to avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses. 

REPORT

Vista Energy –
failure to avoid misleading customers by creating the false impression of sponsorship, endorsement, popularity, trustworthiness, product quality or business size through the misuse of logos, trustmarks, pictures, testimonials, or other means; failure to make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts; failure to cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB. 

REPORT

The Board of Directors approved the revocations presented to them in the Meeting Packet voted on February 28th.

Bankers Life and Casualty – failure to be free from government action; failure to maintain a satisfactory rating; failure to avoid involvement in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses

REPORT

Carpet Tile and Flooring – failure to fulfill contracts signed and agreements reached; failure to promptly respond to all complaints forwarded by BBB; failure to avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses

REPORT

A-Star Movers – failure to promptly respond to all complaints forwarded by BBB; failure to make a good faith effort to resolve disputes, which includes mediation if requested by BBB

REPORT

Affordable Dentures – Conroe – failure to make a good faith effort to resolve disputes, which includes mediation or arbitration if requested by BBB

REPORT

AAA Japanese Imports, Inc. – failure to clearly disclose to customers: direct and effective means to contact the business, terms of any written contract, any guarantees or warranties accompanying a product, any restrictions or limitations imposed, the business’ return/refund policy, any recurring commitment into which the customer may be entering, and total cost of the transaction; failure when selling products or providing services on web sites or via other electric means to provide any required product labeling information, disclose the nature and terms of shipping, provide an opportunity to review and confirm the transaction before the sale is completed, or provide a receipt summarizing the transaction after purchase; failure to cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB; failure to avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses

REPORT

AAA Martin Masonry & Home Remodeling – Standard 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business’ willingness to participate in recommended dispute resolution options in determining compliance with these standards

REPORT

The Executive Committee approved the revocations presented to them in the Meeting Packet voted on January 24th.

Rams Food Inc. – Failure to address marketplace disputes quickly, professionally and in good faith; Failure to approach all business dealings, marketplace transactions and commitments with integrity

REPORT

EIC Services – Failure to address marketplace disputes quickly, professionally and in good faith

REPORT

All Brand Appliance – Failure to make a good faith effort to resolve disputes, which includes mediation if  requested by BBB

REPORT

2012

The Board of Directors approved the revocations presented to them in the Annual Meeting Packet voted on yesterday, December 6th.

Budget AC Mechanical and Construction – failure to provide all background information

REPORT

The Executive Committee approved the revocations presented to them in the October Packet voted on the 18th.

Fisher & Associates Construction Unlimited – failure to respond to complaint and attend mediation

REPORT

The Executive Committee approved the revocations and new member list presented to them in the September Packet voted on the 28th.

AAA Tile & All – failure to cease use of illegal bandit signs; failure to make known all material facts including principals owner of other companies on unfavorable rating

REPORT

Belizo, LLC – failure to cooperate with BBB to promote voluntary self-regulation with the business’ industry and cooperate with BBB to eliminate pattern of complaints

REPORT

Wealth Management Advisors of Texas, Ltd. – failure to fulfill all licensing and bonding requirements; be free of government action; failure to make the government action known to the BBB; avoid involvement in activities that reflect unfavorably on BBB image

REPORT

The Board of Directors approved the revocations and new member list presented to them in the August Packet voted on the 23rd.

Jack’s Carpet, Inc. – failure to maintain at least a B rating; failure to cooperate with BBB to eliminate a pattern of customer complaints 7.20.12

REPORT

The Executive Committee approved the revocations and new member list presented to them in the July Packet voted on the 19th.

AF Construction – Slow or unresponsive to complaints and failure to abide by contracted timelines

REPORT

Expert Roofing – Failure to maintain a B- rating: being revoked at headquarter BBB, Chicago for two unanswered complaints

REPORT 

John Keating Chevrolet – Failure to honor their flyer which contained a scratch off game piece, as well as, address two complaints

REPORT

Hanszen Laporte – Failure to attend arbitration

REPORT

JLQ Roofing & Siding – Failure to follow advertising guidelines and disclose all affiliated companies

REPORT

Pella Windows & Doors of Houston – Failure to attend mediation

REPORT


The Executive Committee approved the revocations presented to them in the June Packet voted on the 29th.

ALB Painting – Failure to comply with settlement in arbitration

REPORT

The Board of Directors approved the revocations presented to them in the May Packet voted on the 24th of May.

Apache Overhead Doors - Failure to be free of an unsatisfactory rating in other BBB areas, failure to be transparent, specifically that the owner had other companies that were on unsatisfactory rating and failure to promptly respond to complaints, all relating to numerous other businesses the principal owns.

REPORT

Chilson Enterprises, LLC – Failure to promptly respond to complaints.

REPORT

A & A Auto Glass Discounters – Failure to modify their lowest price claims (motion: Mr. Ferguson motioned to deny the company’s appeal and move forward with the revocation. Mr. Chernault seconded. The vote was passed unanimously)

REPORT

The Executive Committee approved the revocations presented to them in the April Packet voted on the 30th.

Law Offices of Craig Seldin – avoid involvement in activities that reflect unfavorably on the BBB image.

REPORT

One Way Construction, LLC – failure to make known all material facts; failure to disclose to customers pertinent information.

REPORT

The Executive Committee approved the revocations presented to them in the March Packet voted on the 9th.

Electric Now – failure to meet all applicable standards within the Code of Business Practices; failure to avoid involvement in activities that may adversely affect BBB image.

REPORT  

The Executive Committee  approved the revocations and new member list presented to them in the February Packet voted on the 2nd.

AG Construction – failure to attend mediation

REPORT 

C & W Terrell Electrical – failure to respond to complaint

REPORT 

E. Carroll Sr. Paving – failure to maintain at least a B rating at other BBB’s; failure to promptly respond to complaints

REPORT

First Fidelity Tax & Insurance – failure to abide by BBB code of advertising

REPORT 

Lone Star A/C and Appliance Repair – failure to make known all material facts; failure to cooperate with the BBB to eliminate underlying pattern of complaints

REPORT 

Taxbusterz.com – failure to mediate and promptly respond to complaint

REPORT 

Holden Energy Solutions, Inc – same ownership as previous revoked company, Holden Roofing.

REPORT 

Leading Edge Displays – failure to avoid misleading consumers; failure to provide BBB with all information required to evaluate compliance with BBB standards
 
REPORT

2011

The Board of Directors approved the revocations and new member list presented to them in the December Packet voted on the 2nd.

K & D Clean Sweep, LLC – failure to promptly respond to complaint

REPORT

Mr. Transmission - failure to maintain a satisfactory rating; failure to promptly respond to outstanding complaints

REPORT

ATI Career Training Center – Be free from government action; avoid involvement in activities that reflect unfavorably on the BBB image

REPORT

Ultra Services – complaint volume & pattern; failure to disclose information; failure to meet BBB advertising guidelines

REPORT

The Executive Committee approved the revocations and new member list presented to them in the September Packet voted on the 26th.

Holden Roofing - failed to cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB

REPORT

WowWe Inc. – failure to make known all facts or provide information requested by BBB staff; avoid involvement in activities that reflect unfavorably on the BBB image

REPORT

All My Sons Moving & Storage of Houston – failure to make known all relevant facts

REPORT

Sprinkler Warehouse, Inc. – failure to abide by BBB Code of Advertising

REPORT

The Board of Directors approved the revocations and new member list presented to them in the August Packet voted on the 25th.

Artistic Floors – failure to promptly respond to any all complaints presented by the BBB

REPORT

Atlas Movers, LLC – failure to disclose  affiliated businesses; unsatisfactory ratings in other Bureaus

REPORT

MailQuick – failure to eliminate pattern of complaints; failure to honestly represent products and service

REPORT

The Executive Committee approved the revocations and new member list presented to them in the July Packet voted on the 2nd of August.

AAA Movers – failed to respond to a complaint

REPORT

Croner’s Construction – failed to respond to a complaint

REPORT

Damon’s Asphalt Paving, Inc. – failed to mediate

REPORT

Eagle Electronics Resources – failed to make known all material facts

REPORT

Houston Remodeling Group – failed to respond to a complaint

REPORT

Spark Energy - failed to make known all material facts

REPORT

Westwood College – government action against company; failed to avoid involvement in activities that reflect negatively on BBB image

REPORT

The Executive Committee approved the revocations and new member list presented to them in the June Packet voted on the 27th.

Top Tax Defenders – failure to make known all facts; failed to provide BBB with requested information; avoid involvement in activities that reflect negatively on BBB image

REPORT

The Board of Directors approved the revocations and new member list presented to them in the May Packet voted on the 26th.

1-A Air Comfort & Viking A/C – failed to respond to answer complaint

REPORT

A & A GenPro, Inc. – has not been operational in BBB service area for a year; has not provided information that was requested by a BBB staff member

REPORT

Big Tex Tree Nursery – failure to abide by the BBB Code of Advertising and correct advertising issue when recommended by the BBB

REPORT

Momentum Transport – failure to respond to complaints and eliminate pattern of complaints.

REPORT

The Executive Committee approved the revocations and new member list presented to them in the April Packet voted on the 25th.

Omega Movers – failed to provide full disclosure on all related businesses

REPORT

Calvary Alarm – failed to respond to two complaints and resolve another

REPORT

B. McIlwain Fence Inc- failed to respond to a complaint

REPORT


The Board of Directors approved the revocations and new member list presented to them in the February Packet voted on the 24th.

United Cabinets dba as Preferred Builders of Texas –
BBB Image

REPORT

Pro Tech Air, Inc. – Refused to attend mediation and resolve complaints

REPORT

World Confederation of Businesses – Misleading claims of website; failure to substantiate claims

REPORT

North Houston Imaging Center – Failure to respond to complaints

REPORT

Right Price Movers – Failure to honor mediation agreement

REPORT


The Executive Committee approved the revocations and new member list presented to them in the January Packet voted on the 31st

National Catastrophe Association –
Misrepresentation of type of business, Failure to provide information, Unanswered complaints

REPORT

Rainforest Pools & Spas – Unresolved Complaints

REPORT

2010

The Board of Directors approved these revocations presented to them on December 2nd:

Admired Exteriors – Unanswered complaints with Denver BBB

REPORT 

Blue Marlin Construction Company – Failure to provide names and background   information on principals

REPORT

Big Splash Web Design – Related to Blue Marlin Construction, failure to disclose information

See Blue Marlin Above

Casa Milagro Realty, Inc. – Affiliated with recently denied company, failure to disclose owner’s background

REPORT

Factory Direct Installations – Unanswered complaints

REPORT

Remodeling Max, LLC – Affiliated with recently revoked company by owner 

REPORT

Rojas Gate Repair – Refusal to mediate

REPORT

On September 27th the following revocations were approved by the Executive Committee:

Allied Collision & Auto Repair, Inc – Failure to provide evaluation information, misrepresentation, & connected with a company on an F rating
 
REPORT

All States Roofing & Construction, Inc – Failure to resolve complaints and attend mediations

REPORT

Berry Pool Co. – Unanswered complaint

REPORT

Castlerock Pools & Spas – Failure to mediate

REPORT

Cazares Roofing & Construction – Image, owner charged with murder

REPORT

Cotton Restoration – Failure to mediate

REPORT

Quality Roofing Corp/Florida Roofing, Inc – Unanswered complaint

REPORT

Sal & Al Air Conditioning & Heating – Unanswered complaint

REPORT

The Great Step Construction, Inc – Failure to attend mediation

REPORT

On July 29th the following revocations were approved by the Executive Committee:

American Central Construction – Advertising issues, failure to provide background information, refusal to mediate, BBB image

REPORT

B & B Plumbing – Failed to attend mediation
 
REPORT

C-A-M Consultants – Unresolved complaint

REPORT

Daniel’s Roofing – Unresolved complaint, failure to fulfill arbitrator’s ruling
 
REPORT

Lake Forest Pools – Unresolved complaints, failure to fulfill arbitrator’s ruling
 
REPORT

Texas Home Movers – Pattern of complaints, failure to disclose principles, owners connected to company on an “F” rating

REPORT

Traders International – Unclear written policy and failure to eliminate pattern of complaints

REPORT

Baker Jackson – North – Failure to resolve complaints

REPORT

Baker Jackson – South – Failure to mediate

REPORT

Remodeling Stores of Floor Max – refusal to attend mediation

REPORT

On June 28th the following revocations were approved by the Executive Committee.

TVCents – adverse reflection upon the BBB due to criminal charges, including promoting child pornography and aggravated sexual assault of a child
 
REPORT - Currently Not Available

On May 27th the following revocations were approved by the Executive Committee:

Aim High Investments – Bandit Signs Advertising Credit Repair, and BBB Image

REPORT

On April 20th the following revocations were approved by the Executive Committee.

HIB Group, Inc – Company refused to scheduled mediation

REPORT 

K & S Renovations -- did not adhere to arbitration decision
 
REPORT

On March 24, 2010, the following revocations were approved by the Executive Committee:

AAA Moving & Packing Services – TXDOT license revoked

REPORT

AAA Roofmasters – Unanswered complaints

REPORT

All Valley Pools, Inc –Refusal to mediate or arbitrate

REPORT

Alvin Pinon, Independent Contractor – Failure to comply with arbitration decision

REPORT

Coulson Roofing – Failure to comply with ADR Settlement & failure to mediate

REPORT

Fitness Connection – At or below B- rating

REPORT

Liquid Luxury Pools – Failure to respond to mediation notice, failure to respond to a complaint, and failure to resolve complaints.

REPORT

Pineda Construction Service –Unanswered complaints

REPORT

PowderCote Of Texas – Refusal to mediate

REPORT

Williams Accounting Service -- Failure to respond to mediation notices

REPORT

On February 25, 2010, the following revocations were approved by the Board of Directors:

Coleman Contracting Group, Inc. -
Unanswered Complaints

REPORT

Pleasant Valley Air Conditioning LLC - Pattern of Complaints indicate violation of the Federal Do Not Call regulations

REPORT

On January 25, 2010, the following revocations were approved by the Executive Committee:

Marque Learning Center – Failure to provide information concerning diploma procedures & Pattern of Complaints regarding diplomas not being accepted by employers and colleges.

REPORT

P.P.M.G. – Unanswered Complaints & Pattern of Complaints concerning unpaid contractors and contract disputes.

REPORT

2009

On December 3, 2009, the following revocations were approved by the Board of Directors:

Express Relocation - Unanswered, Unresolved, and a Pattern of Complaints

REPORT

Glass with Class - Pattern of Complaints
 
REPORT

Real Estate Supercenter - Unresolved, Unanswered , and a Pattern of Complaints
 
REPORT

Texas Home Buyers Network - Withheld Information regarding the company's questionable financing program
 
REPORT


On December 11, 2009, the following revocations were approved by the Executive Committee:


Supreme Home Realty Services - Unanswered Complaint
 
REPORT

The Crystal Topper - Pattern of Complaints
 
REPORT

True & Professional Contracting - Failure to Comply with an Arbitration Decision
 
REPORT

Revocation of BBB Accreditation occurs following a careful review process by the BBB Ethics and Standards Committee and Board of Directors. "Accreditation Status" is one factor that impacts a business rating with the BBB. BBB’s letter grade rating system, announced in 2009, gives businesses an A+ through F letter rating and replaces the scale of “satisfactory” or “unsatisfactory” used in the past.
 
The BBB requires that BBB Accredited Businesses maintain a B letter grade or higher. Failure to respond to complaints brought to their attention by the BBB is a breach to the BBB Standards for Trust that each Accredited Business must uphold. Some BBB Accreditation Standards include adherence to BBB standards of advertising and selling as outlined in BBB Code of Advertising, prompt response to any and all complaints, making a good faith effort to resolve complaints in accordance with generally accepted good business practices, cooperation with BBB efforts and activities to promote self-regulation, and that an Accredited
Businesses must eliminate the underlying causes of complaint patterns that are brought to their attention by the BBB.

BBBOnLine is a program that promotes trust and confidence on the Internet. Expulsion from the BBB also results in termination of BBB OnLine affiliation. BBBOnLine is the largest consumer assurance program of its kind on the internet.

For comments or questions contact:
Susan Schade
Sr. Director of Dispute Resolution
sschade@bbbhou.org