BBB Logo

Better Business Bureau ®
Start With Trust®
Greater Houston and South Texas

Educational Consumer Tips

REFUNDS & EXCHANGES

Author: Better Business Bureau
Published:

Many stores have voluntarily set up policies to let you return articles that you purchased at their stores. Exchanges, returns for credit, and refunds are services which some stores provide to encourage you to shop there. Return privileges vary from store to store, so you should be sure to ask about a store's return policy before you make a purchase, especially a major one.

Written contracts sometimes have special provisions for the return of goods. A contract usually provides its own conditions for return of the goods and cancellation of the agreement. Be sure that you: Read and understand the contract thoroughly before you sign; never sign a blank contract; and always keep a copy of the contract.