Text Sizesmall medium large

This business is not BBB accredited.


Additional Locations

Phone: (281) 225-1000 View Additional Phone Numbers 11011 Richmond, Suite 400, Houston, TX 77042 View Additional Email Addresses http://www.entouch.net

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company specializes in telecommunications services including: Internet, local and long distance voice, digital cable television, home security monitoring, and home automation.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business's BBB file information is being reviewed and/or updated.

Customer Complaints Summary Read complaint details

60 complaints closed with BBB in last 3 years | 29 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 24
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 31
Total Closed Complaints 60

Additional Complaint Information

Entouch Systems would like consumers to know the following: If for any reason, you are not completely satisfied please email your complaint to CustomerSatisfaction@entouchsystems.net.  Your issue will be researched and a response provided to you within 24-48 hours.

Customer Reviews Summary Read customer reviews

8 Customer Reviews on enTouch
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 8

Additional Information

BBB file opened: August 11, 1999 Business started: 05/29/1996 in TX Business started locally: 05/29/1996 Business incorporated 07/01/1998 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Public Safety
PO Box 15999, Austin TX 78761
Phone Number: (512) 424-7710
Fax Number: (512) 424-7728

Type of Entity


Business Management
Mr. Jonathan Baker, V.P. Marketing and Sales Jackqueline Stevens, Sr. Call Center Manager
Contact Information
Principal: Mr. Jonathan Baker, V.P. Marketing and Sales
Customer Contact: Jackqueline Stevens, Sr. Call Center Manager
Business Category


Products & Services

enTouch sells the following brand(s): enTouch

Method(s) of Payment
Cash, Check, Money Orders, Credit Cards, Debit Cards
Alternate Business Names
En-Touch Systems, Inc.
Industry Tips
BURGLAR ALARMS - CHOOSING A COMPANY Home Fire Protection Safe & Sound: Securing Your Home

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.