BBB Business Review
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BBB Accredited Business since
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This company specializes in the design and building of residential pools and spas.
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A BBB Accredited Business since
BBB has determined that Platinum Pools meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Mr. Scott Waldo, the owner of Platinum Pools, has setup a special telephone line and email that any potential or current customer can use to submit feedback. The line will be staffed live during normal business hours and any voicemails left after hours will be returned promptly the following business day.
Please call (832) 319-1363
Or email firstname.lastname@example.org
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Platinum Pools include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||7|
Type of Entity
Business ManagementMr. Scott Waldo, President Mr. Mike Chatelain, General Manager Ms. Wanda Terrell, Service and Warranty Coordinator
SWIMMING POOL CONTRACTORS, DEALERS, DESIGN