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BBB Accredited Business since

Platinum Pools

Additional Locations

Phone: (832) 319-1363 Fax: (281) 870-1505 View Additional Phone Numbers 10411 Westheimer Rd. Ste 200, Houston, TX 77042 http://www.platinumpools.com View Additional Web Addresses

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Description

This company specializes in the design and building of residential pools and spas.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Platinum Pools meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Mr. Scott Waldo, the owner of Platinum Pools, has setup a special telephone line and email that any potential or current customer can use to submit feedback. The line will be staffed live during normal business hours and any voicemails left after hours will be returned promptly the following business day.

Please call (832) 319-1363

Or email wandat@platinumpools.com

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Platinum Pools include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 9 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 7
Total Closed Complaints 9

Additional Information

top
BBB file opened: January 29, 1999 Business started: 01/01/1998 in TX Business started locally: 01/01/1998 Business incorporated: 03/28/2006 in TX
Type of Entity

Corporation

Business Management
Mr. Scott Waldo, President Mike Chatelain, GM Ms. Wanda Terrell, Service and Warranty Coordinator
Contact Information
Customer Contact: Ms. Wanda Terrell, Service and Warranty Coordinator
Principal: Mr. Scott Waldo, President
Business Category

SWIMMING POOL CONTRACTORS, DEALERS, DESIGN

Industry Tips
POOL & SPA - CHOOSING A CONTRACTOR
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Types of Complaints Handled by BBB

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BBB Complaint Process

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Web Addresses

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