Business ProfileforRockwood Shutters

I purchased 3 shutters from Rockwood through **** ***** 10/19/2022. All 3 shades were installed January 2023. Since then, The one large family room shade has come off the window 3 times since then, and each time Rockwood ordered a new (same) shade. The 2nd time the shade came off, one of their employees, put nails from the valance through our moulding to hold it up. It still came down and now I have nail holes in my moulding. Recently, after the shade came down for the 3rd time, Rockwood sent a contracted tech to assess the reason the shade keeps coming off, and he specifically said to me, its the valance (12 inches) that is coming off because its too heavy. A shorter one would be better. He wrote a report to Rockwood. When Rockwood got back to me, I received an email stating that a new same shutter should be sent around Nov 24, 23. Since I've have a very difficult time with customer service taking care of this, I began dealing with the manager, Kristin. When I spoke to the Kristin, she told me the shade was not manufactured correctly. I then asked her "So all 3 times the shade was not manufactured correctly?" I let her know that per the tech person, sending another same shade would cause the same problem in a few months. She got back to me and let me know another technician, MIke, would come out and assess the situation and they would call me. A week later no one called. I spoke with Kristin and we then discussed options moving forward with another brand called Bali shades because Rockwood is discontinuing kirsch products. The sales person came over and I picked out a Bali shade I liked. I followed up with Kristen a few days later, and we agreed to get a full refund from Kirsch, and if the price is decent, I would purchase the Bali shade. Last email she sent today, she was going to get samples of Kirsch shades. Since, were going around in circles again. I just want a complete refund. I appreciate Kristin trying, but weeks are turning into months without resolve.