BBB Business Review

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This business is not BBB accredited.

Lincoln Academy

Phone: (877) 523-4756 Fax: (281) 459-9934 View Additional Phone Numbers 12605 East Freeway, Suite 508, Houston, TX 77015 View Additional Web Addresses

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This company specializes in high school diploma programs.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.

Customer Complaints Summary Read complaint details

147 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 36
Billing/Collection Issues 4
Delivery Issues 4
Guarantee/Warranty Issues 25
Problems with Product/Service 78
Total Closed Complaints 147

Additional Complaint Information

Beginning June 2012, BBB of Greater Houston & South Texas initiated an investigation into an emerging pattern of complaints filed against Lincoln Academy.

Consumer complaints alleged the the online school claimed it was an accredited school -- even offering a money back guarantee for its high school diplomas.  However, when consumers applied to colleges, universities or for employment, they were informed the diploma was invalid.

BBB recommends students verify a school's accreditation status with the National Home School Accreditation of America at or the Texas Private School Accreditation Commission at 903-643-8770. 

*UPDATE* On August, 13, 2014, Lincoln Academy entered into an final agreed judgment issued by a Harris County state district court, requiring the operators of the school to permanently shut down and pay all costs associated with the shutdown. In addition, the Office of Texas Attorney General initiated a restitution process which will provide more than $1.4 million in compensation to deceived customers. For more information on restitution requirements and procedure please contact the Office of the Texas Attorney General at  800-252-8011 or fill out a form available online at

Please be aware, Lincoln Academy is not an Accredited Business of the BBB.  However, the BBB processes complaints on both accredited and non-accredited businesses.

Customer Reviews Summary Read customer reviews

1 Customer Review on Lincoln Academy
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 09, 2011 Business started: 02/16/2010 in TX
Type of Entity


Business Management
Mr. David Lubbat, Owner
Contact Information
Principal: Mr. David Lubbat, Owner
Business Category



BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.