Business ProfileforThe Adjuster School

I signed up for this companies adjuster course an exam so that I can work on getting my license for insurance adjusting. I had to take some time away due to some family and personal stuff that I had to take care of before I could move forward with taking on the responsibility of licensing and what not. When I went to log into my account to finish the exam since I have completed all the courses except for the exam I was notified that my account was an active. When I reached out to the company they just reply to me with a link to their policy upon reading that link accounts become deactivated after six months. again I try to respond letting them know that one I was unaware of this policy and two I had things that came up that made it hard for me to finish and complete things I am at the time. I requested a call and the owner of the company called me back again she just reiterated the policy in terms of conditions but when I challenged the owner on why they failed to notify that customer prior to they can’t be in the activated such as a 30 day warning she refused to respond or acknowledge that as a reasonable request. when I notified her that I would contact the BBB she played victim and acted like I was threatening her, she in fact used these words. I can try to ask her why it wouldn’t be reasonable for somebody that pays $170 for a product to be notified prior to their account being put into an active status only to be told there’s nothing that could be done and that I would have to pay for the courses again.