BBB Logo

Better Business Bureau ®
Start With Trust®
Greater Houston and South Texas

BBB Business Review

Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are You the Business Owner of Waste Management?

If yes, click here to login.

Are you...?

BBB Accredited Business since

Waste Management

Find a Location

Phone: (866) 566-6884 View Additional Phone Numbers 1001 Fannin, Suite 4000, Houston, TX 77002 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company provides the collection and disposal of waste,
construction debris, and trash.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Waste Management meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Waste Management include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2102 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

2102 complaints closed with BBB in last 3 years | 723 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 21
Billing/Collection Issues 769
Delivery Issues 43
Guarantee/Warranty Issues 2
Problems with Product/Service 1267
Total Closed Complaints 2102

Additional Information

BBB file opened: January 01, 1991 Business started: 01/01/1970 Business incorporated: 01/01/1971 in TX
Type of Entity


Business Management
Mr. Bryant Dobbs, Sr. Director of Customer & Employee Engagement Ms. Julie Bullocks, Director of Customer Experience
Contact Information
Principal: Mr. Bryant Dobbs, Sr. Director of Customer & Employee Engagement
Business Category


Refund and Exchange Policy
Waste Management, Inc.
1001 Fannin Street, Suite 4000
Houston, TX 77002

WM Customer Cares Line: 1-866-566-6884
Monday – Friday, 8:00am to 5:00pm (CST)

Additional Complaint Information
Electronic Communications:  By communicating through the BBB's secured, automated complaint system, the customer AUTHORIZES Waste Management to obtain and communicate their personal account information and personal information to customer and the BBB. If the customer does not wish to communicate via electronic methods, please call Waste Management or write to the address provided in this report.   

Waste Management On-Line Customer Service
Customer service site: 

Customers can log into their account, pay a bill online, ask billing questions, report service issues, submit a sales request, look up a customer service location by zip code and click to chat live with a representative (limited availability).   

Frequently Asked Questions
Visit the Waste Management FAQ section at

Pay by Phone
Make a payment at any time by using their automated phone system. Customers need their Online WM ezPay ID or WM Account Number and zip code. It is also recommend to have the Invoice Number. A small processing fee may apply.

Dial:1-866-WMI-2PAY (1-866-964-2729) Hours:24 hours a day, 7 days a week

Billing and Service
Billing Questions: Click on the following link for information on “How to Read Your Bill” and answer billing questions.  

Service Issue or Questions
To report a service issue, click the following link or for information call WM Customer Cares at 1-866-964-2878.

Request an Extra Pickup 
Customer may schedule an extra pickup online or contact the Customer Service Center to schedule a pickup 1-866-570-4702.     

Request a Bulk Pickup
Click on the following link for information on bulk item removal.

Contract Terms and Conditions
The Service Agreement will include the number of months contracted for services.  After the initial Term, the contract will automatically renew for the same number of months unless either party gives the other party written notice, via certified letter, prior to the termination of the then-existing Term.  Please review the Agreement for time requirements regarding notification.  If there are questions or the customer needs a copy of the Agreement, click on the following link.  

Liquidated Damages
If a Customer terminates the Agreement prior to the expiration of the Term, the Customer will be subject to Liquidated Damages.  Please review the Agreement for terms regarding Liquidated Damages.  If any questions regarding the amount of Liquidated Damages which may be owed or if a copy of the Agreement is needed, please click on the following link. 
Alternate Business Names
Bagster Transamerican Waste U S A Waste Services, Inc. Waste Management (Gastonia) Waste Management Of Alameda County Waste Management Of Colorado, Inc. Waste Management of Minnesota, Inc. Waste Management of Ohio, Inc. Waste Management of Pinellas Waste Management of Sacramento Waste Management, Inc.

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Phone Numbers


Additional Web Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations