BBB Business Review

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This business is not BBB accredited.

Sunset Harbor Resort

Phone: (936) 890-1226 Fax: (936) 890-2099 7037 Kingston Cove LN., Willis, TX 77318

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Sunset Harbor Resort include:

  • 45 complaint(s) filed against business
  • Failure to respond to 6 complaint(s) filed against business
  • 13 complaint(s) filed against business that were not resolved
  • Length of time business has taken to respond to complaint(s)

Factors that raised the rating for Sunset Harbor Resort include:

  • Length of time business has been operating

Customer Complaints Summary Read complaint details

45 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 3
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 29
Total Closed Complaints 45

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sunset Harbor Resort
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 31, 2008 Business started: 07/01/2008 in TX Business started locally: 07/01/2008
Type of Entity

Sole Proprietorship

Business Management
Mr. Bill Mitchell, CEO Mrs. Kathryn E Mitchell, General Partner (JMBN Family Ltd. Partners) Mr. Bob Taylor, General Manager
Contact Information
Principal: Mr. Bill Mitchell, CEO
Principal: Mrs. Kathryn E Mitchell, General Partner (JMBN Family Ltd. Partners)
Business Category


Alternate Business Names
JMBN Family Ltd. Partners R&R Venture Rental Liquidator Sunset Harbor Resort & Luxury Condominiums

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.