Business ProfileforCreative Management Company

Name: Creative Management Company
Address: 8323 Southwest Fwy Ste 330, Houston, TX, 77074-1636, USA
Telephone: (713) 772-4420

Property Management

Multi Location Business

Related Categories

Property Management

Overview

This company provides condominium and homeowner association management.

Business Details

This is a multi-location business.

Location of This Business

8323 Southwest Fwy Ste 330, Houston, TX 77074-1636

Email this Business

BBB File Opened:

4/9/1999

Years in Business:

Business Started:

1/12/1985

Business Incorporated:

12/12/1985

Accredited Since:

12/16/2010

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity:

Corporation

Alternate Business Name

Willow Wood Villas Owners Association
17 Waugh Council
2400 Bering Drive
2400 McCue
Arbors of Gleannlioch
Ashland Gardens
Aspen Club Owners
Baybridge
Bellwood Courthome
Blossom Street Studios
Braeburn Valley
Campbell Court
Chimneystone
CityPlaza @ Town Square
Clarewood Oaks Estates
Coppertree
Country Squire
Creekmont Community
Creekmont Forest
Diamond Beach
Emerald Palms
Ferris
Fontainebleau
Gotham
The Baeswood
The Oaks
The Oaks @ Riverbend
The Oaks of Cournerstone Townhomes
The Park @ Memorial Heights
Trophy Club
University Arms
Village of Oak Forest
Village Place (Crescent Park, Lakeside Park, Southlake, Village Pace, Woodland Park
Villas of Castle Court
Waterman Crossing
WBTC
Westchase Condos
Westchase Forest
Westover Park
Whisper Walk
Woodvine Park
Woodway Bend
Grants Lake Tempos
Greenfield Oaks
Hamlet of Cherbourg
Hudson Oaks
Inverness
Inverness @ Westador
Lake on Eldridge
Lakecrest
Lovett Place
Memorial Ashford
Memorial Grove
Memorial Oaks
Memorial Village
Metropois Lofts
Midtown Village
Montreal Place
Oxford Court
Park Meadow
Piney Point Place
Pipers Crossing
Post Oak Lane
Red Oak
Regency Court
River Oaks Place
Settlers Park
Shadow Pines
Spenwick Village II
Sugar Hill
Contemporary West
Wentworth Court (accounting only)
Woodway Bend
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Related Businesses

Creative Property Management

Business Management

Mr. Jeff Douglas, President

Contact Information

Principal

Mr. Jeff Douglas, President

Customer Contact

Mr. Jeff Douglas, President

Additional Contact Information

Fax Numbers

(713) 772-8655
Primary Fax

Email Addresses

Email this Business
Primary

Industry Tip

BBB Tip: Property management

Customer Complaints

7 Customer Complaints

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Most Recent Customer Complaint

04/13/2023

Complaint Type:: Billing Issues
Status:: Resolved
The complainant verified the issue was resolved to their satisfaction.

I emailed then in March asking then how much do I owe on my maintenance fees....I received a letter from Staci M****** (believe shes new with the company) dated March 20. 2023 stating that I owe them $771.00 for maintenance fees for January, February and March for $771.00...and if I dont pay..they were going to turn it over to their Attorney...I emailed them proof from my bank that I paid them $245 on 1/4/23 $245 2/7 and $100 3/29...I was trying to pay them the again the first week in April when I got paid (Electronically) and they blocked my account so I couldnt pay...I emailed them and Sharon C******* (Property Manager) stated that my account was turned over to an Attorney...I then asked for what when I already paid them..I was very upset about this..Monique G**** sent me an email stating that my account has been turned over to their Atttorney and the cannot speak with me regarding this debt and that my emails will no longer be responded to and that I would receive something in the mail from their Attorney..(They will not rake any of my phone calls..I lefr rhem several voice messages and even spole wirh their boss Jamie Taylor..He doesnr rake any of my calls eirher).How can this be when I paid them!...Im afraid their Attorney will mail the lettet to my property address which is **** ********* ****** ******** ****** ***** instead of my mailing address and I may not receive it and theyll say we sent it and yoy didnt respond as a way to try to foreclose on my home!...I dont trust them...Please help me resolve this issue with this company and not to pay them double when I already paid them..I just want to be treated with respect (know it goes both ways) and I want to be treated fairly...Please help me save my home and not to be taken advantage of by them....Please,...,Please..Help me resolve this issue!

Read 6 More Complaints

Customer Reviews

14 Customer Reviews

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Most Recent Customer Review

Stacey C

02/19/2024

If I could give zero stars, I would. Since Creative Management has taken over River Oaks Gardens, I cannot get anyone to return my calls or emails. We have had issues with leaks but calls are not returned. I was assessed a fee for not turning in a survey on time even though I did not get a first notice. Worst company in the 23 years I have owned here.

Creative Management Company Response

03/12/2024

I am responding to your BBB review posted on 2/19/2024. In your review you make claim that you have contacted my offices on many occasions and have received no return calls or emails. You also claim that you were fined for not returning a form, as a result of management not informing you of the requirement. I spoke with Nichole R, your community’s property manager and have discovered the following. Nichole reached out to you with the intent of establishing how and why we would have not returned your emails or calls. We have searched our database for your email address and have determined that all of your emails have received a response, recognizing that due to health reasons one email was a delayed response. Creatives Management Co. (CMC) phone system tracks every call with amazing detail as to every aspect of each call. Nichole requested you and your husbands phone numbers, so that we could get to the bottom of your multiple calls that were not returned. She has requested your assistance (attached), on multiple occasions, to provide your phone number(s), to no avail. Following our discloser to you that we have the ability to track every call which is placed to CMC’s offices, you have not responded to our requests. If you will please provide me with you and your husband phone numbers I will be able to get a clear picture of what happened. You claim that you were not notified of the association requirement to return the completed form. As you know we have provided you with copies of the notifications. We can clearly show that the notifications were sent to your email address in email blasts to all owners. We take our responsibilities seriously. I insist that my staff respond to requests, whether by mail, phone call or email, in a timely manner. I want to assure that you, and all other owners/resident always receive prompt responses. If you will provide me with your phone numbers, I will get back with you as to my findings promptly.

Read 13 More Customer Reviews

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Creative Management Company

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Business ProfileforCreative Management Company

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Customer Complaints

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Overview

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Creative Management Company

Creative Management Company

Creative Management Company

Creative Management Company

Creative Management Company

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Customer Complaints

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Customer Reviews

Most Recent Customer Review

Creative Management Company Response

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Contact Information

Customer Reviews

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BBB Rating & Accreditation

Related Categories

Overview

Business Details

Industry Tip

Customer Complaints

Most Recent Customer Complaint

Customer Reviews

Most Recent Customer Review

Creative Management Company Response

Local BBB

BBB Reports On