Industry Tips
Plumbing Contractors
When drains clog, pipes burst or other problems strike, a good plumber can seem like a long lost friend. Plumbing emergencies can be devastating and certain kinds, such as gas leaks or sewage back-flow, can be dangerous. A good plumber knows how to intervene quickly to minimize damage and prevent hazards. And, of course a plumber can handle plenty of non-emergencies too, from replacing a faucet washer to re-piping a house.
Whether you are planning to install a new fixture, remodel a bathroom or make simple repairs, you'll want to carefully select the right plumbing company for your needs.
Finding Qualified Help
Here are some of the best ways to find a good plumbing contractor:
Ask for recommendations from friends that have had similar work done. You can also ask hardware or plumbing supply clerks for suggestions.
Look through the Yellow Pages under "Plumbing Contractors" or "Plumbing, Drain & Sewer Cleaning" and look for licensed plumbing contractors.
Find out how long they have been in business and how or what they charge for the type of work you need. Be specific about the job.
To be sure you get a reputable plumbing contractor for a large job, ask for names of satisfied customers you can call for references.
Check for membership in trade organizations, such as the local chapter of The National Association of Plumbing-Heating-Cooling Contractors. Companies who participate in these organizations are more likely to keep up to date on new regulations and codes.
In a plumbing emergency you may have to resort to cold-calling plumbers listed in the Yellow Pages. To protect you from being gouged, ask for a flat rate price for the repair; that way you can shop around quickly by phone and set the job's cost before the plumber arrives. If the plumber won't give you a flat rate price, find one that will. Check the company’s reliability report with the BBB.
Hints When Getting Estimates
When looking for a reliable plumbing company, you cannot simply rely on hourly rates. Plumbing companies' billing systems vary. While some will charge according to "time and materials", other companies will charge a "flat rate". When you get an estimate from a company be sure to ask what will be provided for the price quoted.
Time and material rates tend to be in the $50 to $60 per hour range, but vary considerably by region.
With flat rate pricing, the contractor gives you a flat rate price before the work begins, based on a number of factors: labor rates, material costs, overhead and so forth. Even if the job takes longer than expected, the price stays the same.
For a single repair, flat rate pricing often works better for both you and the plumber; you know the exact cost up front and the plumber knows how much they will make. It's typical for a plumbing contractor to allow an extra "cushion" in a flat rate price to protect against the unexpected.
If you need several repairs, several flat rates can add up to considerably more than the hourly price would be.
Though you should pay the entire amount upon completion of small repairs, contract arrangements for large jobs usually involve a small payment upfront, one or more intermediate payments, and a final payment upon completion.
Service Agreements
Many contractors also offer service agreements that provide periodic check-ups of your plumbing system. The cost of such a contract is usually worthwhile, especially in terms of peace of mind since these inspections can often prevent major emergencies.
Rules and Regulations
New York State law regulates the sale of home improvement goods and services; it applies to most types of home improvements costing more than $500.
Most localities require a building permit for large home improvement projects. Contact your local licensing or permit department to see if you need one for your project. Make this call before the work begins.
Many municipalities and towns require that plumbing contractors be licensed to ensure that all health, safety, and building codes are followed. If that's the case where you live, ask the contractor for their license number, or call the Building Inspection and Licensing Department at your local City Hall.
Confirm insurance credentials. Ask to see proof that the contract has both liability and workmen's compensation insurance. If the contractor does not, you could be liable for any accidents on your property, including injury to the technician.
Your home's plumbing system is important to your family's health, safety, and comfort. Don't gamble with them by selecting a contractor by chance. Remember, your plumber should always:
Listen to you attentively when you explain your problem.
Diagnose the problem and explain what needs to be done in terms you understand.
Use drop sheets or service mats to protect the floor in the area where they are working.
Comply with manufacturers' specifications so warranties remain valid.
Show you the work they have done, explain it in detail, and ask if you have any questions.
Explain their written guarantee.
Re-check their work.
This information is general in nature and is not a reliability report on any particular company.