BBB Business Review

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This business is not BBB accredited.

Phone: (713) 629-8330 Fax: (713) 629-0396 View Additional Phone Numbers 2600 South Gessner, Suite 200, Houston, TX 77063 View Additional Web Addresses

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This company provides birth certificates and passports services, including limited passports, passport renewals, and expediting birth certificates.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for include:

  • 89 complaint(s) filed against business
  • Failure to respond to 3 complaint(s) filed against business
  • 12 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for include:

  • Length of time business has been operating

Customer Complaints Summary Read complaint details

89 complaints closed with BBB in last 3 years | 28 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 21
Billing/Collection Issues 15
Delivery Issues 10
Guarantee/Warranty Issues 0
Problems with Product/Service 43
Total Closed Complaints 89

Additional Complaint Information

According to BBB files, consumer complaints allege online ads for are misleading and that the business' terms and conditions of service contradict its online ad. Specifically, numerous complainants state advertises passport and birth certificate processing services for $18. However, consumers are also charged additional fees at the time of purchase. Fees include a state fee ranging anywhere from $11 to $69, an express/emergency fee ranging from $25 to $69, and a processing fee in the amount of $49. Consumer complaints have stated that the company does not provide an online confirmation page offering a breakdown of fees to be charged prior to payment processing.  

Consumer complaints also cite delays in receiving orders.  The company, in many of these cases, states delays are attributed to delays by government offices. The company further states it makes no guarantee as to when orders will be delivered. Several consumers have stated that they later realized they could order documents directly from state offices for a fraction of the price charged by BBB noted in two complaints, consumer allegations that released their credit card/payment information to state agencies without permission. is a private third-party expediting service. It is not affiliated with any government agency. Consumers should note that has a strict "no refund" policy. The company will process charges and deny refunds even in the event information provided by the consumer is missing or incorrect. Please read all terms and conditions closely before making a purchase.

Customer Reviews Summary Read customer reviews

5 Customer Reviews on
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: June 23, 2000 Business started: 05/12/1997
Type of Entity


Business Management
Mr. Jason Stevens, Owner
Contact Information
Principal: Mr. Jason Stevens, Owner
Business Category


Alternate Business Names
Houston Passport & Visa Specialists, LLC Passport & Visa Specialists
Program Participation

BBBOnLine Privacy Program no longer operational.

As of July 1, 2008, the BBBOnLine Privacy program is no longer operational.  Please note that some businesses have continued to display the seal on their websites and advertisements.  Display of the seal does not indicate whether or not the business is an accredited member.  For more information on about this company, please view its BBB reliability report.

Customer Review Rating plus BBB Rating Summary has received 1 out of 5 stars based on 5 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.