This business is not BBB accredited.
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This company provides birth certificates and passports services, including limited passports, passport renewals, and expediting birth certificates.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for USBirthCertificate.com include:
- 89 complaint(s) filed against business
- Failure to respond to 3 complaint(s) filed against business
- 12 complaint(s) filed against business that were not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for USBirthCertificate.com include:
- Length of time business has been operating
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||43|
|Total Closed Complaints||89|
Additional Complaint Information
According to BBB files, consumer complaints allege online
ads for USBirthCertificate.com are misleading and that the business' terms
and conditions of service contradict its online ad. Specifically, numerous
complainants state USBirthCertificate.com advertises passport and birth
certificate processing services for $18. However, consumers are also charged
additional fees at the time of purchase. Fees include a state fee ranging
anywhere from $11 to $69, an express/emergency fee ranging from $25 to $69, and
a processing fee in the amount of $49. Consumer complaints have stated that the
company does not provide an online confirmation page offering a breakdown of
fees to be charged prior to payment processing.
Consumer complaints also cite delays in receiving orders. The company, in many of these cases, states delays are attributed to delays by government offices. The company further states it makes no guarantee as to when orders will be delivered. Several consumers have stated that they later realized they could order documents directly from state offices for a fraction of the price charged by USBirthCertificate.com. BBB noted in two complaints, consumer allegations that USBirthCertificate.com released their credit card/payment information to state agencies without permission.
USBirthCertificate.com is a private third-party expediting service. It is not affiliated with any government agency. Consumers should note that USBirthCertificate.com has a strict "no refund" policy. The company will process charges and deny refunds even in the event information provided by the consumer is missing or incorrect. Please read all terms and conditions closely before making a purchase.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Type of Entity
Business ManagementMr. Jason Stevens, Owner
PASSPORT & VISA SERVICES
Alternate Business NamesHouston Passport & Visa Specialists, LLC Passport & Visa Specialists QuickPassport.com
BBBOnLine Privacy Program no longer operational.
As of July 1, 2008, the BBBOnLine Privacy program is no longer operational. Please note that some businesses have continued to display the seal on their websites and advertisements. Display of the seal does not indicate whether or not the business is an accredited member. For more information on about this company, please view its BBB reliability report.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview