Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Cornerstone Home Lending, Inc. has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Cornerstone Home Lending, Inc.

      1177 West Loop S Ste 700 Houston, TX 77027-9016

      BBB Accredited Business
    • Cornerstone Home Lending, Inc.

      13105 Northwest Fwy Ste 200A Houston, TX 77040-6342

      BBB Accredited Business
    • Cornerstone Home Lending, Inc.

      1450 Lake Robbins Dr Ste 360 Spring, TX 77380-3263

      BBB Accredited Business
    • Cornerstone Home Lending, Inc.

      1600 Highway 6 Ste 340 Sugar Land, TX 77478-4922

      BBB Accredited Business
    • Cornerstone Home Lending, Inc.

      2719 Cornerstone Blvd Cornerstone Home Lending Edinburg, TX 78539-8464

      BBB Accredited Business

    Business ProfileforCornerstone Home Lending, Inc.

    Mortgage Broker
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    2.69/5stars

    Average of 29 Customer Reviews

    Customer Complaints

    39 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/12/1997

    Years in Business: 38

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company provides complete real estate loan services.

    Business Details

    This is a multi-location business.

    Find a Location

    Cornerstone Home Lending, Inc. has 93 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Cornerstone Home Lending, Inc.

        1177 West Loop S Ste 700 Houston, TX 77027-9016

        BBB Accredited Business
      • Cornerstone Home Lending, Inc.

        13105 Northwest Fwy Ste 200A Houston, TX 77040-6342

        BBB Accredited Business
      • Cornerstone Home Lending, Inc.

        1450 Lake Robbins Dr Ste 360 Spring, TX 77380-3263

        BBB Accredited Business
      • Cornerstone Home Lending, Inc.

        1600 Highway 6 Ste 340 Sugar Land, TX 77478-4922

        BBB Accredited Business
      • Cornerstone Home Lending, Inc.

        2719 Cornerstone Blvd Cornerstone Home Lending Edinburg, TX 78539-8464

        BBB Accredited Business
      Headquarters
      1177 West Loop S Ste 700, Houston, TX 77027-9016
      BBB File Opened:
      7/1/1992
      Years in Business:
      38
      Business Started:
      1/1/1986
      Business Started Locally:
      7/2/1986
      Business Incorporated:
      7/2/1986
      Accredited Since:
      2/12/1997
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Cornerstone Mortgage Providers, LP
      • Brookhollow Mortgage Services, LTD
      • Cornerstone Mortgage Partners of Texas, LP
      • Ascent Home Lending, LLC
      • Crestmark Mortgage Company, LTD
      • Group Mortgage, LLC
      • Priority Home Lending
      • Cornerstone Mortgage Company, LTD
      Business Management
      • Mr. Marc N. Laird, President
      • Ms. Judith A. Belanger, Executive Vice President
      • Ms. Sandra S. Coffman, Senior Vice President
      • Mr. Derek Bolls, Compliance Officer
      Contact Information

      Principal

      • Mr. Marc N. Laird, President
      • Ms. Judith A. Belanger, Executive Vice President
      • Ms. Sandra S. Coffman, Senior Vice President
      • Mr. Derek Bolls, Compliance Officer
      Additional Contact Information

      Fax Numbers

      • (713) 963-0378
        Primary Fax

      Phone Numbers

      Customer Complaints

      39 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/21/2023

      Complaint Type:
      Product Issues
      Status:
      Answered
      Complaint Details Unavailable

      Customer Reviews

      29 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      SONNY N

      1 star

      10/12/2023

      Heather Smith, Cornerstone Mortgage Loan officer in Austin was not very responsive with answering and returnig phone calls to customers. She did not possess the quality and personality to be in this Mortgage servicing business.

      Local BBB

      BBB of Greater Houston and South Texas

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.