This business is not BBB accredited.Find a Location
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers mattresses, box springs, adjustable bases, bedding accessories and delivery.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- The business is in the process of responding to previously closed complaints.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||459|
|Total Closed Complaints||650|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||7|
Type of Entity
Business ManagementMatt Jessell, VP of Customer Service Mr. Ken Murphy, President Agatha Tran, Treasurer
MATTRESSES FURNITURE - RETAIL
Hours of Operation
|M||:||10:00 AM - 8:00 PM|
|T||:||10:00 AM - 8:00 PM|
|W||:||10:00 AM - 8:00 PM|
|Th||:||10:00 AM - 8:00 PM|
|F||:||10:00 AM - 8:00 PM|
|S||:||10:00 AM - 7:00 PM|
|Su||:||12:00 PM - 6:00 PM|
Refund and Exchange PolicyPlease see http://www.mattressfirm.com/mattress-comfort-guarantee-l42.aspx
Alternate Business NamesBack to Bed (IL, IN, WI only) Bed Frame.com Bedding Experts (IL, IN, WI, FL only) Discount Mattress Barn (FL only) Mattress Barn (FL only)
Products & Services
The company offers Tempur-Pedic, Sealy, Simmons, Stearns & Foster, Classic Brands, Comfort Revolution, Eclipse, Hampton & Rhodes, Leggett & Platt, Lux Living, Mantua, Hilldale, Cozzia and more.