BBB Business Review
This Business is not BBB accredited
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This company is a mattress retailer.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for The Mattress Firm aka Mattress Firm (Corporate Locations & Office) include:
- 467 complaints filed against business
- Failure to respond to 213 complaints filed against business
- Overall complaint history with BBB
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||336|
|Total Closed Complaints||467|
Type of Entity
Business ManagementMs. Kindel Elam, Executive VP and General Counsel Mrs. Sandra Melchor-Gil, Warranty/ Customer Service Supervisor Mr. Ken Murphy, COO Mr. Sam Woods, Sr. Vice President of Sales and Operations