BBB Business Review
This Business is not BBB accredited
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This company is a mattress retailer.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for The Mattress Firm aka Mattress Firm (Corporate Locations & Office) include:
- 596 complaint(s) filed against business
- Failure to respond to 232 complaint(s) filed against business
- 8 complaint(s) filed against business that were not resolved
- Length of time business has taken to respond to complaint(s)
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for The Mattress Firm aka Mattress Firm (Corporate Locations & Office) include:
- Length of time business has been operating
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||428|
|Total Closed Complaints||596|
Type of Entity
Business ManagementMs. Kindel Elam, Executive VP and General Counsel Mrs. Sandra Melchor-Gil, Warranty/ Customer Service Supervisor Mr. Ken Murphy, COO Mr. Sam Woods, Sr. Vice President of Sales and Operations
MATTRESSES FURNITURE - RETAIL