BBB Business Review

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This business is not BBB accredited.

The Mattress Firm aka Mattress Firm (Corporate Locations & Office)

Find a Location

Phone: (866) 942-3551 Fax: (866) 308-4089 View Additional Phone Numbers 5815 Gulf Fwy, Houston, TX 77023 View Additional Email Addresses

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This company offers mattresses, box springs, adjustable bases, bedding accessories and delivery. 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.

Customer Complaints Summary Read complaint details

590 complaints closed with BBB in last 3 years | 344 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 33
Billing/Collection Issues 26
Delivery Issues 36
Guarantee/Warranty Issues 91
Problems with Product/Service 404
Total Closed Complaints 590

Customer Reviews Summary Read customer reviews

12 Customer Reviews on The Mattress Firm aka Mattress Firm (Corporate Locations & Office)
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 12
Total Customer Reviews 12

Additional Information

BBB file opened: January 01, 1988 Business started: 07/04/1986 in TX Business started locally: 07/04/1986 Business incorporated 07/04/1986 in TX
Type of Entity


Business Management
Matt Jessell, VP of Customer Service Mr. Ken Murphy, CEO Agatha Tran, Treasurer
Business Category


Hours of Operation
M: 10:00 AM - 8:00 PM
T: 10:00 AM - 8:00 PM
W: 10:00 AM - 8:00 PM
Th: 10:00 AM - 8:00 PM
F: 10:00 AM - 8:00 PM
S: 10:00 AM - 7:00 PM
Su: 12:00 PM - 6:00 PM
Refund and Exchange Policy
Please see 
Alternate Business Names
Back to Bed (IL, IN, WI only) Bed Bedding Experts (IL, IN, WI, FL only) Discount Mattress Barn (FL only) Mattress Barn (FL only)
Products & Services

The company offers Tempur-Pedic, Sealy, Simmons, Stearns & Foster, Classic Brands, Comfort Revolution, Eclipse, Hampton & Rhodes, Leggett & Platt, Lux Living, Mantua, Hilldale, Cozzia and more.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.