BBB Business Review

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This business is not BBB accredited.

Selene Finance

Additional Locations

Phone: (877) 768-3759 Fax: (866) 926-5496 View Additional Phone Numbers 9990 Richmond Ave Ste 400, Houston, TX 77042 View Additional Email Addresses http://www.selenefinance.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Selene Finance include:

  • 157 complaint(s) filed against business
  • Failure to respond to 4 complaint(s) filed against business
  • 7 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Selene Finance include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

157 complaints closed with BBB in last 3 years | 71 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 79
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 78
Total Closed Complaints 157

Additional Complaint Information

Beginning October 2012, BBB Houston began reviewing increased complaint activity on this company and found there to be a pattern of complaints. 

Complainants who contacted BBB appear to have had Selene Finance take over the servicing of their mortgage loans from another servicer. According to complaints, Selene Finance often claims that consumer's mortgage payments are never received or are received after their due date resulting in late charges. Most complainants state in their complaints, however, that mortgage payments were made on time. In several cases, consumers maintained that their payments were clearing their checking accounts, but were not being applied towards their loan. Consumers also reported difficulty reaching the company by phone, website or e-mail.

Please understand that this company is not an accredited member or registered with the BBB.  However, the BBB processes complaints for both accredited and non accredited businesses. Complaints are reported once they have closed and will remain on the company’s report for 36 months.

Customer Reviews Summary Read customer reviews

1 Customer Review on Selene Finance
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: April 05, 2010 Business started: 01/01/2008 in DE
Type of Entity

Partnership

Business Management
Karen Bellezza, President Mr. Larry B Litton, Chairman Shane Ross, Chief Operating Officer Mr. Brian Stauffer, Executive Vice President
Contact Information
Principal: Karen Bellezza, President
Principal: Mr. Larry B Litton, Chairman
Customer Contact: Stacy McClain, Customer Care Manager
Principal: Shane Ross, Chief Operating Officer
Business Category

LOAN MODIFICATION REAL ESTATE LOAN MODIFICATION REAL ESTATE LOANS

Business Management

Selene Finance Chairman is Larry Litton Jr. previously of Litton Loans.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.