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This business is not BBB accredited.

Glencara.com

Phone: (866) 567-7451 Claddagh House  Briarhill Business Park, Ireland, http://www.glencara.com


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Description

This business specializes in jewelry manufacturing and sales.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.

The BBB can confirm this company is still in business.  However, we are unable to process complaints, as the company is located in Ireland.


Customer Complaints Summary Read complaint details

17 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 5
Guarantee/Warranty Issues 0
Problems with Product/Service 10
Total Closed Complaints 17

Additional Complaint Information

Since March 2014, the BBB Houston & South Texas have received several disputes that exhibit the following pattern.  

According to consumer disputes, it has been alleged, that Glencara.com has been accepting orders and payments for products. Products are allegedly either of poor quality, the incorrect product or never received.  Consumers allege they are unable to reach the company by phone or email to request a refund or obtain the correct item.  

Management for Glencara contacted the BBB disputing information contained in the BBB's public report, including the BBB's disclosure of the company's postal box address in Houston, Texas. Please note the U.S. address for this company is a postal box and is purported by the company to be no longer in service. The headquarters location for this company is located outside of the United States in Galway, Ireland.

The BBB will continue to maintain a public report, however, due to the fact that Glencara initially informed the BBB that the Houston area address was an additional mailing address for the business and also because complaints from U.S. consumers were received during that time.

Customer Reviews Summary Read customer reviews

1 Customer Review on Glencara.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: October 26, 2011 Business started: 01/01/1978 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of Consumer Credit Commissioner - Texas
2601 N. Lamar Blvd, Austin TX 78705
http://www.occc.state.tx.us/index.html
Phone Number: (800) 538-1579
info@occc.state.tx.us

Type of Entity

Sole Proprietorship

Business Management
Mr. Harry Brady
Contact Information
Principal: Mr. Harry Brady
Business Category

JEWELERS - FINE JEWELRY RETAIL

Alternate Business Names
TRK Holdings
Additional Tradenames, Addresses & Phone Numbers

This company does not have a physical location in Houston, Texas.  The address located in Houston is purported to be a mail drop box.  The BBB believes this company is headquartered outside of the United States.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.