BBB Business Review
This Business is not BBB accredited
Phone: (866) 567-7451
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This business specializes in jewelry manufacturing and sales.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business is not currently rated. BBB has recently received one or more serious complaints against this business, and will issue a rating after it has fully evaluated them.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||8|
|Total Closed Complaints||16|
Additional Complaint Information
The BBB has received consumer complaints alleging that merchandise ordered from Glencara fails to arrive within the company's advertised delivery time-frame. It was also noted consumer requests for refunds or exchanges were not fulfilled by the business. Consumer complaints further alleged that numerous emails and phone calls inquiring about the delivery status of their merchandise went unanswered by Glencara representatives.
On December 19, 2012, management for Glencara contacted the BBB disputing information contained in the BBB's public report, including the BBB's disclosure of the company's postal box address in Houston, Texas. Please note the U.S. address for this company is a postal box and is purported by the company to be no longer in service. The headquarters location for this company is located outside of the United States in Galway, Ireland. The BBB will continue to maintain a public report, however, due to the fact that Glencara initially informed the BBB that the Houston area address was an additional mailing address for the business and also because complaints from U.S. consumers were received during that time.
Since March 2014, the BBB Houston & South Texas have received several disputes that exhibit the following pattern.
According to consumer disputes, it has been alleged, that Glencara.com has been accepting orders and payments for products. Products are allegedly either of poor quality, the incorrect product or never received. Consumers allege they are unable to reach the company by phone or email to request a refund or obtain the correct item.
Please understand that this company is not an accredited member or registered with the BBB. However, the BBB processes disputes for both accredited and non accredited businesses. Disputes are reported once they have closed and will remain on the company’s report for 36 months.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Harry Brady
JEWELERS - RETAIL
Alternate Business NamesTRK Holdings
Additional Tradenames, Addresses & Phone Numbers
This company does not have a physical location in Houston, Texas. The address located in Houston is purported to be a mail drop box. The BBB believes this company is headquartered outside of the United States.