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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company specializes in residential and commercial sprinkler systems, installation, repair and maintenance services.
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A BBB Accredited Business since
BBB has determined that Caps Sprinkler Systems meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Caps Sprinkler Systems include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Business ManagementMr. Paul Stoltenberg, Owner Ms. Cindy Stoltenberg, Office Manager
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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BBB reports on known significant government actions involving business' marketplace conduct.
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Additional Phone Numbers
- (832) 334-8181(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
|8/3/2013||Problems with Product/Service|
Read Complaint Details
Complaint: We contacted CAPS through *********** to give us a quote for sprinkler system. They gave us an ********* quote, at which stage we asked them for a separate quote to stop the water leakage. Their work was incomplete so we had to bring them back the next day, by which time water was pouring under our house. The same ********** who promised us to "warranty" his job asked my wife for more money and when she refused to pay him for finishing the job he ********** her and started ******** in *******. When I called his ****, he did not even let me ****** a sentence without ************ and**** out told me they are **** with us.
Desired Settlement: no settlement requested, for BBB information only
From: **** *********** [mailto:********************]
I have responded to this complaint * weeks ago. This person for some reason has nothing else to do but complain. He signed off on the work and afterward wanted me to do some **** work for him. I told him it would cost extra. That is how it is done in this country. He didn't like my response and at that point proceeeded to make his check for $** *********. Please if you contact this "consumer" PLEASE have him to ***** call me or any licensed ********* in the future. We charge for our service here in the ****** ******. In the past ** years I have had only *** ligitimate complaints and we were able to completely satisfy the customers. When a person cannot be pleased, no matter what, I DO NOT WANT THEIR *********
Consumer Response: never heard back from the company since I provided you an update last time ... based on their prior messages I don't think we agree to disagree
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
BBB Comments: BBB determined that despite the company’s reasonable effort to address complaint issues, the consumer remained dissatisfied.
|7/29/2012||Problems with Product/Service|