BBB Business Review

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This company provides web hosting services, including: reseller hosting, dedicated hosting, professional and beginner services, and website name registration.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that, L.L.C. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for, L.L.C. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 237 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

237 complaints closed with BBB in last 3 years | 102 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 14
Billing/Collection Issues 73
Delivery Issues 12
Guarantee/Warranty Issues 5
Problems with Product/Service 133
Total Closed Complaints 237

Additional Complaint Information

Host Gator wants consumers to know the following:

Consumers having an issue can contact Host Gator at 866-96-GATOR(42867).  Host Gator is also available via email at or through our LiveChat at

If you are having issues with canceling your account please complete the cancellation form at  or contact one of our cancellation agents at (713) 574 - 5287 ext. 1012.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on, L.L.C.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 16, 2007 Business started: 10/10/2002 in MA Business incorporated 01/01/2004 in FL
Type of Entity


Business Management
Mr. Adam Farrar, Owner Mr. Joshua Martin, Director of Customer Service
Contact Information
Principal: Mr. Adam Farrar, Owner
Customer Contact: Mr. Joshua Martin, Director of Customer Service
Business Category


Refund and Exchange Policy
45 day money back guarantee, no questions asked. After 45 days, refunds provided at the pro-rated amount once an account is cancelled.
Alternate Business Names
Endurance International Group
Products & Services

goMobi mobile design suite, Sitelock site security. Codeguard which is a back up solution, several control panels depending on user preference.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.