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Phone: (281) 875-8363 Fax: (281) 919-0201 PO Box 680247, Houston, TX 77268
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for ACCC Claims Service, Inc. include:
- 50 complaint(s) filed against business
- Failure to respond to 7 complaint(s) filed against business
- 3 complaint(s) filed against business that were not resolved
Factors that raised the rating for ACCC Claims Service, Inc. include:
- Length of time business has been operating
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||44|
|Total Closed Complaints||50|
Additional Complaint Information
Since January 2015, the BBB Houston began receiving several complaints that exhibit the following pattern.
According to consumer disputes, it has been alleged that ACCC Insurance Company is not paying claims in a timely manner. The consumers are alleging that as the claimant they are having difficulty contacting the claims department to begin the claims process. Once they are able to start the claim process they encounter lengthy delays in repairs, payments and reimbursements. The BBB suggests you contact the Texas Department of Insurance at 1-800-252-3439 or via email at firstname.lastname@example.org.
Please understand that this company is not an accredited member or registered with the BBB. However, the BBB processes complaints for both accredited and non-accredited businesses. Complaints are reported once they have closed and will remain on the company’s report for 36 months.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||10|
Type of Entity
Business ManagementMr. Jack Ikenaga , President
INSURANCE COMPANIES HOSPITALIZATION, MEDICAL & SURGICAL PLANS
Alternate Business NamesACCC General Agency, Inc ACCC General Agency, Inc. ACCC Insurance Company American Century Casualty Company American Century Claims Service Best Texas General Agency, Inc. Old American County Mutual Fire Insurance Co
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview