BBB Business Review

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This business is not BBB accredited.

ACCC Claims Service, Inc.

Find a Location

Phone: (281) 875-8363 Fax: (281) 919-0201 View Additional Phone Numbers PO Box 680247, Houston, TX 77268

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for ACCC Claims Service, Inc. include:

  • 57 complaint(s) filed against business
  • Failure to respond to 7 complaint(s) filed against business
  • 5 complaint(s) filed against business that were not resolved

Factors that raised the rating for ACCC Claims Service, Inc. include:

  • Length of time business has been operating

Customer Complaints Summary Read complaint details

57 complaints closed with BBB in last 3 years | 21 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 3
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 51
Total Closed Complaints 57

Additional Complaint Information

Since January 2015, the BBB Houston began receiving several complaints that exhibit the following pattern.

According to consumer disputes, it has been alleged that ACCC Insurance Company is not paying claims in a timely manner.  The consumers are alleging that as the claimant they are having difficulty contacting the claims department to begin the claims process.  Once they are able to start the claim process they encounter lengthy delays in repairs, payments and reimbursements.  The BBB suggests you contact the Texas Department of Insurance at 1-800-252-3439 or via email at 

Customer Reviews Summary Read customer reviews

25 Customer Reviews on ACCC Claims Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 24
Total Customer Reviews 25

Additional Information

BBB file opened: September 02, 1998 Business started: 07/02/2001 in TX Business started locally: 07/02/2001 Business incorporated 07/02/2001 in TX
Type of Entity


Business Management
Mr. Jack Ikenaga , President
Contact Information
Principal: Manager
Business Category


Alternate Business Names
ACCC General Agency, Inc ACCC General Agency, Inc. ACCC Insurance Company American Century Casualty Company American Century Claims Service Best Texas General Agency, Inc. Old American County Mutual Fire Insurance Co

Customer Review Rating plus BBB Rating Summary

ACCC Claims Service, Inc. has received 1.03 out of 5 stars based on 25 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.