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BBB Accredited Business since

Holiday Inn Express Franchise

Phone: (713) 665-4439 Fax: (713) 665-1515 8080 Main St., Houston, TX 77025 http://www.holidayinnexpress.trustab.org

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Description

This company provides a full service hotel, offering in-room microwaves, DVD/VCR and coffee center, a business center with internet access and library on site, laundry facility, meeting rooms and shuttle services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Holiday Inn Express Franchise meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Holiday Inn Express Franchise include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Information

top
BBB file opened: June 27, 2005 Business started: 09/01/2003
Business Management
Ms. Sheetal Dalwadi, Assistant Mgr. Mr. Donald Santee, General Manager
Contact Information
Principal: Ms. Sheetal Dalwadi, Assistant Mgr.
Principal: Mr. Donald Santee, General Manager
Business Category

HOTELS

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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