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BBB Accredited Business since

Allied Warranty, LLC/NRG

Additional Locations

Phone: (866) 791-1200 Fax: (866) 791-1201 View Additional Phone Numbers 1050 North Post Oak Rd. Suite 240, Houston, TX 77055 View Additional Email Addresses View Additional Web Addresses

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This company provides home warranty products and services. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Allied Warranty, LLC/NRG meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

160 complaints closed with BBB in last 3 years | 31 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 3
Delivery Issues 2
Guarantee/Warranty Issues 38
Problems with Product/Service 113
Total Closed Complaints 160

Additional Complaint Information

Allied Home Warranty would like consumers to know the following:
Allied Home Warranty is a residential service company that offers home warranty contracts to residential properties.  Coverage is not limitless. Some major replacements may require out-of-pocket expenses because the regulatory and trade license requirements for these systems are stringent, especially with air conditioning, heating and plumbing.  Not everything in the home is covered, so consumers should read their contract for details. 

Below are just a few Frequently Asked Questions, see Allied Home Warranty website for additional details or questions.
Is there a service fee due when a claim is made?  Yes, a $60 service fee is due for each claim, however emergency fees and/or after-hour fees are excluded from coverage.

Will Allied repair or replace my system or appliance if they quit working?  Allied will evaluate each claim individually and will make a reasonable effort to assist the customer with their preference to repair or replace, only if a choice is available. In the event a repair is not recommended or is not a good long term fix, Allied will authorize replacement, excluding the non- covered items.

Will I be reimbursed if a repair is made without contacting Allied?  No, Allied will not reimburse you for work performed without Allied’s prior written consent.

Can I determine the amount of a cash offer if my appliance cannot be repaired?  No.  Allied, at its option, may offer cash in the amount of Allied’s estimated cost, instead of repair or replacement.  Allied’s cash offer is based on a system or appliance with similar features, capacity and efficiency, but is not responsible for matching dimensions, brand or color.   
What does “pre-existing” mean?  It's a malfunction of a system or appliance that existed before the coverage period began and was detectable by visual inspection or a simple test.

Are code violations or code requirements covered?  No, not unless additional coverage has been purchased. Will the warranty cover Access charges?  No, not unless additional coverage has been purchased.  

For Any Concerns, please contact us at 1-866-791-1200 or e-mail at


Customer Reviews Summary Read customer reviews

53 Customer Reviews on Allied Warranty, LLC/NRG
Customer Experience Total Customer Reviews
Positive Experience 44
Neutral Experience 2
Negative Experience 7
Total Customer Reviews 53

Additional Information

BBB file opened: December 07, 2005 Business started: 10/18/2004 in TX Business started locally: 10/18/2004 Business incorporated 10/18/2004 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Real Estate Commission
1101 Camino La Costa, Austin TX 78752
Phone Number: 512-459-6544

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Gloria De Leon, Customer Service Manager Mr. Kasey Kimmel-Johnson, Senior Operations Specialist Mr. Allan Seale, Sales Manager
Contact Information
Customer Contact: Ms. Gloria De Leon, Customer Service Manager
Related Businesses
Reliant Energy NRG Home Services, LLC
Business Category


Hours of Operation
M: 7:00 AM - 8:00 PM
T: 7:00 AM - 8:00 PM
W: 7:00 AM - 8:00 PM
Th: 7:00 AM - 8:00 PM
F: 7:00 AM - 8:00 PM
S: 8:00 AM - 7:00 PM
Su: 8:00 AM - 6:00 PM
Alternate Business Names
Allied Home Warranty
Industry Tips

Customer Review Rating plus BBB Rating Summary

Allied Warranty, LLC/NRG has received 4.8 out of 5 stars based on 53 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.