BBB Business Review

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BBB Accredited Business since

Houston Custom Home A/V Installers

Phone: (281) 609-4001 Fax: (281) 609-4002 View Additional Phone Numbers 2800 Post Oak Blvd. Suite 4100, Houston, TX 77056 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We deliver cutting edge solutions in the Home Automation and Home
Theater market. We are committed to deliver such solutions through
quality workmanship and with a professional attitude. We aim to exceed
your expectations and add value to your investment. We custom fit our
solutions to meet each client’s needs and lifestyle, leaving them with a
system designed for their ultimate comfort. Honesty, trust, and good
faith are the cornerstones of our business. At Houston Home Theater we
provide complete turnkey solutions to the residential, corporate, and
hospitality markets in the Houston Metro Area. We have vast experience
in the sales, installation, and integration of modern, intelligent,
lighting systems, security and access control systems, audio and video
distribution, climate control, and home theaters.  100% guaranteed customer
satisfaction and full lifetime warranty.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Houston Custom Home A/V Installers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Houston Custom Home A/V Installers
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 06, 2011 Business started: 02/10/1998 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Chris Woods, Online Sales & Marketing Manager
Contact Information
Customer Contact: Chris Woods, Online Sales & Marketing Manager
Principal: Mr. Kirston Woods, Owner
Business Category


Products & Services

Houston Custom Home A/V Installers sells the following brand(s): Denon, Epson, Martin Logan, Panasonic, Polk Audio, Samsung, Sharp

Houston Custom Home A/V Installers offers the following product(s): A/V Receivers, All A/V Equipment, Projectors, Speakers , Theater Seating, TV's

Method(s) of Payment
Credit Card

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.