BBB Business Review

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This business specializes in custom home building.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Westin Homes & Properties, LP meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Westin Homes & Properties, LP include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 25 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

25 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 8
Problems with Product/Service 15
Total Closed Complaints 25

Customer Reviews Summary Read customer reviews

1 Customer Review on Westin Homes & Properties, LP
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: February 03, 2004 Business started: 12/29/1995 in TX Business incorporated 01/28/1998 in TX
Type of Entity


Business Management
Mr. Jason Golan, Owner Mr. Kyle Davison, Division President
Contact Information
Principal: Mr. Jason Golan, Owner
Customer Contact: Laney Sweeney, Warrenty Processing / Customer Service
Business Category


Hours of Operation
M: 10:00 AM - 7:00 PM
T: 10:00 AM - 7:00 PM
W: 10:00 AM - 7:00 PM
Th: 10:00 AM - 7:00 PM
F: 10:00 AM - 7:00 PM
S: 10:00 AM - 7:00 PM
Su: 12:00 PM - 7:00 PM
Alternate Business Names
Canyon Gate at Legends Ranch Canyon Gate at Park Lakes Canyon Lakes West Section 2 - 60' Canyon Lakes West Section 2 - 80' Canyon Lakes West Section 4 - 55' Cardiff Ranch 65' Cardiff Ranch 75' Discovery at Spring Trails Section 1 Discovery at Spring Trails Section 4 Fairfield 50' Fairfield 80' Lakes of Savannah 55' Lakes of Savannah 80' Northcrest Village Pine Mill Ranch - 45' Pine Mill Ranch - 60' River Run 50' River Run 60' Rivers Mist Riverstone Shadow Creek Ranch Section 12, 13, 33, 36, 50 & 59 Shadow Creek Ranch Section 26 & 43 Shadow Creek Ranch Section 28 & 48 Sterling Lakes at Iowa Colony Stonebridge Classic Collection Stonebridge Estate Collection Summerwood The Reserve of Brazos Town Center - 60' The Reserve of Brazos Town Center - 70' Westheimer Lakes North Section 5 Westheimer Lakes North Section 6, 8, 10 & 11 Westin Custom Homes Westin Homes

Customer Review Rating plus BBB Rating Summary

Westin Homes & Properties, LP has received 4.34 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.