BBB Business Review

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This business is not BBB accredited.

Long Lake LTD

Additional Locations

Phone: (281) 646-1727 Fax: (281) 350-9851 15915 Katy Freeway Suite 405, Houston, TX 77094

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This company provide home builders.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business is in the process of responding to previously closed complaints.

Customer Complaints Summary Read complaint details

48 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 7
Problems with Product/Service 37
Total Closed Complaints 48

Additional Complaint Information

This company has been the subject of a pattern of complaints. Consumers state that they are lead to believe they can purchase affordable housing through Long Lake LTD. Consumers have reported that they do not receive the services promised and they are not refunded their earnest money. Earnest money is usually not refunded if the consumer backs out of the deal. Please be aware that the company will expect consumers to close on a house before it is completed. The company states that the homes will be substantially completed by the close date with additional work to be completed after closing. BBB complaints show that the company is slow to respond to many of the repair issues.

The company has requested that consumers withdraw their BBB complaints and if they do the company will then resolve the consumers issues. The BBB has notified the company that this is not an acceptable practice. The BBB does not withdraw complaints that have been filed. If a compliant is resolved we will close it as such but we have to accuratly report to the public the total number of complaints filed and how they were resolved.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Long Lake LTD
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 04, 1998
Business Management
Mr. Craig Jones, Vice President, Construction George Prude, Vice President Mr. Mark Prudhomme, Project Mgr
Contact Information
Customer Contact: Mr. Clay Alexander, Sales Manager
Principal: Mr. Craig Jones, Vice President, Construction
Business Category


Alternate Business Names
American Title Company Ashwood Builders Briarwood Homes Foxwood Builders Hyde Park Builders Lake Ridge Builders Leyland Shores Long Lake Pride Builders Postwood Homes Pride Builders

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.