This business is not BBB accredited.Additional Locations
Phone: (281) 646-1727 Fax: (281) 350-9851 15915 Katy Freeway Suite 405, Houston, TX 77094
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This company provide home builders.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- The business is in the process of responding to previously closed complaints.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||37|
|Total Closed Complaints||48|
Additional Complaint Information
This company has been the subject of a pattern of complaints. Consumers state that they are lead to believe they can purchase affordable housing through Long Lake LTD. Consumers have reported that they do not receive the services promised and they are not refunded their earnest money. Earnest money is usually not refunded if the consumer backs out of the deal. Please be aware that the company will expect consumers to close on a house before it is completed. The company states that the homes will be substantially completed by the close date with additional work to be completed after closing. BBB complaints show that the company is slow to respond to many of the repair issues.
The company has requested that consumers withdraw their BBB complaints and if they do the company will then resolve the consumers issues. The BBB has notified the company that this is not an acceptable practice. The BBB does not withdraw complaints that have been filed. If a compliant is resolved we will close it as such but we have to accuratly report to the public the total number of complaints filed and how they were resolved.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Craig Jones, Vice President, Construction George Prude, Vice President Mr. Mark Prudhomme, Project Mgr