Customer ReviewsforK. Hovnanian Homes - Houston

We tried to close on a KHOV home twice in the past 40 days or so to no avail. The first time, we settled on a price, we paid the earnest money, signed the papers, and even got our picture taken at the new build site. We got a call the next day saying that some of the upgrades were not accounted for and we would have to pay an extra $20K or so. This is no way to do business. The sales lady even had the nerve to tell us $20K wasn't that big of a deal. The second time, we tried another KHOV home in a different section with different people. Again, agreed on a price, paid earnest money, and signed the papers. Well of course we got a call the next day saying that we owed another $20K roughly. This time the reason was that the incentive that they offered brought the home below its base price. (Not our problem or fault!) So they said they voided the contract and sent a "new offer." When is it that one side of a transaction can void a contract at will and the other is just helpless? Needless to say, we won't be dealing with KHOV again. This is truly amazing that this happened and completely unacceptable. I hope the higher-ups know how their company is treating people like us.

In the first situation, the price the potential customer wanted to pay did not include recent upgrades which had been planned for the home and for this reason the contract was not accepted by K. Hovnanian. It is not an uncommon practice for builders to change the upgrades in a spec home while it is under construction, which will result in a change in the price of the home; which is done before K. Hovnanian accepts a contract. The second situation K. Hovnanian offered the incentives to be applied to closing costs not the base price of the home, but the offer was refused.

I've been in my new home in the Four Season Terra Lago Indio since January 2022. Since then, I have had the main water line to the house break THREE TIMES over the course of 6 1/2 months. Once in March, Once over the 4th of July weekend (which took 5 days to repair because it was a holiday weekend) and a third time today, July 26th. All with failed fittings/elbows of the PVC pipe, all in different locations. Although KHOV has be quick to send out someone to repair each leak (except for the July 4th weekend) it concerns me for the future of living in this house. I was told by the KHOV warranty representative that during the build there was a shortage of PVC piping and that created many additional elbows. I'm afraid for the next time one of the faulty elbows leaks again. I'm not sure of the length of my home warranty from the builder KHOV, but you think the main waterline to the house should last 10-20 years, not months.

We appreciate the review and value our customer's opinions. In this case, the customer's review relates to a home that is not located in Houston, Texas which is where the review was sent for a response. Unfortunately, no one in the Houston Division has any knowledge regarding the situation or is able to provide an informed response. We will forward the review to the appropriate location, and trust that the matter will be addressed appropriately.

Good day, We received the BBB notification and the homeowner (Mr. Rodgers, located at ***** ******* **** ***** **.) was conducted. All warranties applicable to the plumbing system have been thoroughly explained. We understand his frustration and will continue to closely monitor any concerns related to the plumbing system. At this time, there is nothing to resolve as the repairs have been completed.

These builders do a rush job and make the house look presentable but problems do come. We’ve been in our home 6 months and have had several problems with the latest being from water damage because the builders failed to tighten the overflow valve in the upstairs bathroom which has lead to water damage downstairs. The builder superintendent Scott is now saying it has nothing to do with them when in fact the plumber that came out stated in his exact words, “the builder should give you all something extra for this.” They come by after you’ve closed asking you to give them 10 stars knowing that nothing is going to go wrong in the first 30 days. I do not recommend using this builder at all! It’s been nothing but problems!!

If the cause of the problem stated by the Consumer is correct, then certainly this problem should not have happened, and we regret the inconvenience caused to the Consumer. As for the installation of an "overflow valve" or any other plumbing items, K. Hovnanian hires licensed professional contractors to perform this work. We will investigate the claim further to ensure that our plumbers are installing all of the components of the plumbing system in the appropriate manner. We are pleased to know that the plumbing contractor sent one of its plumbers to repair the issue. While we are disappointed in your experience, we learn as much or more from our home buyer's criticism as we do from their praise. Thank you for your review.

I own properties built by several different builders and, hands down, k hovanian is the absolute WORST builder on my list and here's why ... so, beware of this two-face builders, folks! -- Bri ******* was the builder rep in Houston area and Steve ****** was her rude manager who motivated me to expose them to good people like you out there -- * Poorest workmanship: used cheap material that looks good at the surface (so they can justify robbing buyers) and put together by cheap incompetent labor. Within 2 years, cosmetic discrepancies started to surface like trim ungluing, roof tiles/weather strips ripping/bending, etc. * Worst customer service: had Freon leak in A/C and was reported within the 1-yr warranty period to the builder but was never addressed. So, to maintain comfortable living standards, I annually kept the Freon refilled. After 3 different techs making Freon-leak hypothesis each year, I finally decided to call this "great" builder. They don't have an address listed online so I could visit that customer relations office and the rep wouldn't give me the address either and insisted I call the A/C installers and have them analyze it and work directly with them. After her refusing to take ownership for their poor subcontractors, I decided to try reaching out to the installer and of course they were happy to come out to inspect and fix everything for full cost. So, I explained this to the builder rep and she offered to have the manager reach out to me. He was even worse than her, kept denying there was ever a record of my bringing this issue to their attention within the warranty period. When he was out of responses, he asked me instead - "ok, so why didn't you complain about this every year after the 1st year to ME until now?" ... like seriously?! After this, his last response was that I'm out of warranty period and there's nothing he will do to help and I'm free to do whatever about it ... that's right!

The Consumer closed on his home in 2016. The Consumer's service call history is inconsistent with the claims made in this review. In addition, our Homeowner Service Representative Bri ******* and ****** ******** ******* Steve ****** are two of the most professional and competent people on our homeowner service team. While we are disappointed that the Consumer is not happy with the level of quality and service we have provided, our review of the review by the Consumer indicates that the Company took appropriate action given the circumstances.