BBB Business Review

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BBB Accredited Business since

E-Heat, Inc.

Additional Locations

Phone: (281) 516-1577 Fax: (713) 589-3221 View Additional Phone Numbers 22955 Tomball Pkwy Ste. 17, Tomball, TX 77375 View Additional Email Addresses View Additional Web Addresses

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This company provides electric panel heaters, digital timer, programmable and non-programmable digital thermostats and custom logo design heaters.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that E-Heat, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for E-Heat, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

2 Customer Reviews on E-Heat, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: May 09, 2003 Business started: 01/16/2001 in TX Business started locally: 01/16/2001
Type of Entity


Business Management
Mr. Mark McCourt, President Mr. Clayton Vaughan, General Manager
Contact Information
Principal: Mr. Mark McCourt, President
Customer Contact: Mr. Clayton Vaughan, General Manager
Business Category


Products & Services

E-Heat, Inc. sells the following brand(s): Envi Heater

E-Heat, Inc. offers the following product(s): Envi Wall-Mounted Heater

Method(s) of Payment
American Express
Refund and Exchange Policy
You may return any new heater or other item purchased from eheat, Inc. that are "dead on arrival," arrive in damaged condition, or is still in unopened boxes, for a full product refund within 30 days of purchase.  All returns require an RMA number to be issued by eheat, Inc. by calling 281-516-1577 to speak to customer service. Items that are returned without an RMA number will be refused by our receiving department and sent back to the customer by their carrier.eheat, Inc. reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15% of the product sales price if the customer misrepresents the condition of the product.eheat, Inc. will not accept returns of any product more than 30 days after you receive the shipment. Non-Returnable ItemsHardwired heaters that have been installed and/or used are NOT returnable. These items require permanent modifications in order to be installed and as such cannot be refurbished for resale. These models are HW1012T, HW1012N, HW1022T and HW1022N. Products that are not returned in the original factory packaging are NOT returnable.Products that are damaged through customer misuse, are missing parts, or is in unsellable condition due to customer tampering or abuse are NOT returnable.Thermostats and timers that have been opened and the wiring altered during installation are NOT returnable.Restocking Fees
There will be no restocking fee charged for all products returned in an unopened and unused condition. However a restocking fee of 15% will be charged for all products that are opened and used. In certain cases, a restocking fee of more than 15% will be charged depending on the condition of the returned item. Return Shipping
It is the responsibility of the customer to pay for shipping and insurance on all product returns. No shipments will require a signature upon delivery unless requested.If promotional free shipping was offered at the time of order, the actual shipping cost will be deducted from the refund. The actual shipping cost will be used and can range from $12 to over $20 for a single heater order depending on the shipping zone.Refunds
Refunds can take up to 10 business days to process especially during our busy season.How and where to send returns?
The return address is as follows:eheat, Inc. RMA # ___________
22955 Tomball Pkwy
Suite 17
Tomball, TX 77375Order Cancellation
If you wish to cancel an order and are able to phone in this request before 5pm (central standard time) of the same business day of the order, the order will be voided and no transaction fee will be charged. Orders that are cancelled after shipping has occurred will be treated per the 30 Day Return policy stated above. All returns require an RMA number to be issued by eheat, Inc. which must be arranged in advance per above. Any item returned without an RMA number will be refused by our Returns Department and the shipper will return it to the customers address.
Alternate Business Names
Conservetec International eheat,Inc.

Customer Review Rating plus BBB Rating Summary

E-Heat, Inc. has received 4.01 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.