BBB Business Review

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BBB Accredited Business since

NRG Home Services, LLC

Additional Locations

Phone: (855) 457-5700 Fax: (713) 979-4778 View Additional Phone Numbers 1050 North Post Oak Rd. Suite 230, Houston, TX 77055 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers home Maintenance Plans for HVAC, residential electrical, plumbing, and air conditioning services. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that NRG Home Services, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for NRG Home Services, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 20 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

20 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 4
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 14
Total Closed Complaints 20

Additional Complaint Information

Prior to Filing a Complaint, NRG Home Services Would Like You to Know:

NRG Home Services can resolve a majority of our customer complaints by simply involving Management. To save you time, please contact our office prior to filing with the BBB to resolve your issue in a timely manner. 

NRG Home Services appreciates the opportunity to resolve your issue.  For any concerns, please contact us 713-457-5700, toll free at 1-855-457-5700 or email at

Customer Reviews Summary Read customer reviews

34 Customer Reviews on NRG Home Services, LLC
Customer Experience Total Customer Reviews
Positive Experience 34
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 34

Additional Information

BBB file opened: August 13, 2008 Business started: 02/08/2006 in TX Business started locally: 02/08/2006 Business incorporated 02/08/2006 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas State Board of Plumbing Examiners
929 E. 41st Street, Austin TX 78751
Phone Number: 512-458-2145
Fax Number: 512-302-5090

Texas Department of Licensing & Regulation
920 Colorado, Austin TX 78701
Phone Number: (800) 803-9202
Fax Number: (512) 475-2871

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Timothy Armstrong, Director of Operations Ms. Roxana Torres, Customer Service Manager
Contact Information
Principal: Mr. Timothy Armstrong, Director of Operations
Customer Contact: Ms. Roxana Torres, Customer Service Manager
Related Businesses
Reliant Energy Green Mountain Energy Company Allied Warranty, LLC/NRG Pennywise Power, LLC
Business Category


Hours of Operation
M: 7:30 AM - 6:00 PM
T: 7:30 AM - 6:00 PM
W: 7:30 AM - 6:00 PM
Th: 7:30 AM - 6:00 PM
F: 7:30 AM - 6:00 PM
S: 8:00 AM - 4:00 PM
Su: Closed
Refund and Exchange Policy
Minor repairs come with a 30 day labor warranty. Major replacement of equipment, labor warranty ranges from 1 year to 12 years, depending on the product purchased.
Alternate Business Names
NRG Home Services
Products & Services

Home Maintenance Plans, tankless water heaters, gas/electric water heaters, gas/electric central air conditioner, gas/electric central heater, communicating air conditioning systems, home sewer replacement/repair, waterline replacement/repair, gas pipe replacement/repair, plumbing slab replacement/repair, whole home water filtration system, on demand hot water pumps, whole home generator, slab leak detection, garbage disposals, plumbing inspections, HVAC inspection, electrical inspection, drain and sewer snaking, attic insulation, ductwork, home energy audits, preventative maintenance, HVAC tun up, plumbing tune up and electrical tune up. 

Industry Tips

Customer Review Rating plus BBB Rating Summary

NRG Home Services, LLC has received 5 out of 5 stars based on 34 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.