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BBB Accredited Business sinceAdditional Locations
Phone: (855) 457-5700 Fax: (713) 979-4778 View Additional Phone Numbers 1050 North Post Oak Rd. Suite 230, Houston, TX 77055 View Additional Email Addresses View Additional Web Addresses
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This company offers home Maintenance Plans for HVAC, residential electrical, plumbing, and air conditioning services.
A BBB Accredited Business since
BBB has determined that NRG Home Services, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for NRG Home Services, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 21 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||16|
|Total Closed Complaints||21|
Additional Complaint Information
Prior to Filing a Complaint, NRG Home Services Would Like You to Know:
NRG Home Services can resolve a majority of our customer complaints by simply involving Management. To save you time, please contact our office prior to filing with the BBB to resolve your issue in a timely manner.
NRG Home Services appreciates the opportunity to resolve your issue. For any concerns, please contact us 713-457-5700, toll free at 1-855-457-5700 or email at email@example.com
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||31|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado, Austin TX 78701
Phone Number: (800) 803-9202
Fax Number: (512) 475-2871
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Timothy Armstrong, Director of Operations Ms. Roxana Torres, Customer Service Manager
Related BusinessesReliant Energy Green Mountain Energy Company Allied Warranty, LLC/NRG Pennywise Power, LLC NRG Energy, Inc.
AIR CONDITIONING & HEATING
Hours of Operation
|M||:||7:30 AM - 6:00 PM|
|T||:||7:30 AM - 6:00 PM|
|W||:||7:30 AM - 6:00 PM|
|Th||:||7:30 AM - 6:00 PM|
|F||:||7:30 AM - 6:00 PM|
|S||:||8:00 AM - 4:00 PM|
Refund and Exchange PolicyMinor repairs come with a 30 day labor warranty. Major replacement of equipment, labor warranty ranges from 1 year to 12 years, depending on the product purchased.
Alternate Business NamesNRG Home Services
Products & Services
Home Maintenance Plans, tankless water heaters, gas/electric water heaters, gas/electric central air conditioner, gas/electric central heater, communicating air conditioning systems, home sewer replacement/repair, waterline replacement/repair, gas pipe replacement/repair, plumbing slab replacement/repair, whole home water filtration system, on demand hot water pumps, whole home generator, slab leak detection, garbage disposals, plumbing inspections, HVAC inspection, electrical inspection, drain and sewer snaking, attic insulation, ductwork, home energy audits, preventative maintenance, HVAC tun up, plumbing tune up and electrical tune up.
Industry TipsAIR CONDITIONING & HEATING - SELECTING A COMPANY
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview