BBB Business Review
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BBB Accredited Business since
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This company provides residential electrical, plumbing, and air conditioning services.
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A BBB Accredited Business since
BBB has determined that NRG Home Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for NRG Home Services include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 23 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||21|
|Total Closed Complaints||23|
Additional Complaint Information
Prior to Filing a Complaint, NRG Home Services Would Like You to Know:
NRG Home Services can resolve a majority of our customer complaints by simply involving Management. To save you time, please contact our office prior to filing with the BBB to resolve your issue in a timely manner.
NRG Home Services appreciates the opportunity to resolve your issue. For any concerns, please contact us 713-457-5700, toll free at 1-855-457-5700 or email at email@example.com
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado, Austin TX 78701
Phone Number: (800) 803-9202
Fax Number: (512) 475-2871
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. W. Clark Harlow, Vice President Mr. Andrew White, President Mr. Charles Dunlap, Controller Ms. Diana Simon, Assistant Controller Ms. Roxana Torres, Customer Service Manager
Related BusinessesReliant Energy Green Mountain Energy Company Allied Warranty, LLC Pennywise Power, LLC NRG Energy, Inc.
AIR CONDITIONING & HEATING
Hours of Operation
|M||:||7:00 AM - 6:00 PM|
|T||:||7:00 AM - 6:00 PM|
|W||:||7:00 AM - 6:00 PM|
|Th||:||7:00 AM - 6:00 PM|
|F||:||7:00 AM - 6:00 PM|
|S||:||8:00 AM - 4:00 PM|