Current Alerts For This Business
Additional business information
Attention:
Please see this November 18, 2021 recall notice from the U.S. Consumer Product Safety Commission: https://www.cpsc.gov/Recalls/2022/Goodman-Manufacturing-Company-Recalls-Evaporator-Coil-Drain-Pans-Installed-with-Condensing-Gas-Furnaces-Due-to-Fire-Hazard.
Goodman Manufacturing Company can be contacted toll-free at 888-520-0579 from 7 a.m. to 6 p.m. CT, Monday through Friday or online at www.recallrtr.com/drainpan or https://www.goodmanmfg.com and click on “PRODUCT RECALL” for more information.
At-a-glance
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 19001 Kermier Rd, Waller, TX 77484-8810
- BBB File Opened:
- 1/1/1991
- Years in Business:
- 41
- Business Started:
- 2/1/1983
- Business Started Locally:
- 2/1/1983
- Business Incorporated:
- 2/1/1983
- Accredited Since:
- 10/30/2012
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Goodman Global, Inc.
- Goodman Manufacturing Company, LP
- Daikin North America, LLC
- Business Management
- Mr. Rex Anderson, Director of Communications
- Ms. Tori Brandum, Senior Manager
- Contact Information
Principal
- Ms. Tori Brandum, Senior Manager
Customer Contact
- Mr. Luke Guajardo, Lead Manager
- Additional Contact Information
Fax Numbers
- (713) 856-1821Primary Fax
- (713) 586-8059Other Fax
Phone Numbers
- (877) 254-4729Other Phone
- (713) 263-5064Other Phone
Email Addresses
- Primary
- Customer Service
Website Addresses
- (713) 856-1821
Customer Complaints
152 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/25/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
72 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Steve R
04/08/2024
Daikin Comfort Manufacturing LP Response
04/09/2024
Hello,
We sincerely regret the difficulty you have experienced.
Goodman’s record in providing consumers with a well-designed, long-lasting product is among the best in the industry. However, despite the careful testing of each unit, problems can occur.
Should problems occur, we offer a Limited Parts Warranty. Replacement parts obtained from authorized distributors are new and the functional equivalent of the original part. The replacement part installed in your unit inherits the warranty left on your unit. If there is no warranty on the unit, then the part has a one-year manufacturer’s warranty. The request for a replacement unit is to be made by the licensed HVAC contractor directly to the authorized distributor. The distributor then will assess the situation, possibly send out a technical representative to evaluate the existing unit, and then decide on whether they will replace the unit.
Please have your contractor contact his local authorized distributor and voice his concerns regarding your unit.
If you desire additional assistance, please contact our toll-free line at 1-877-254-4729.
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