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BBB Accredited Business since

Goodman Manufacturing Company, LP

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Phone: (713) 861-2500 Fax: (713) 856-1821 View Additional Phone Numbers 5151 San Felipe, Suite 500, Houston, TX 77056 View Additional Web Addresses

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This company is a manufacturer of residential and light commercial air conditioning, heating, and indoor air quality products and systems.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Goodman Manufacturing Company, LP meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Goodman Manufacturing Company, LP include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 193 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

193 complaints closed with BBB in last 3 years | 62 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 51
Problems with Product/Service 141
Total Closed Complaints 193

Additional Complaint Information


Consumers can contact Michelle Jack with Goodman Manufacturing directly if they have an issue:   

Toll Free:        877.254.4729 
Direct email: 

For additional information regarding the limited warranty coverage of our products, visit www. Click on the Warranty text located on the left side of the webpage.    

The following is a statement from Goodman Manufacturing:

A new Goodman brand unit may require an update to your home's air distribution system that might not have been necessary with your old central heating and cooling units.  If you are not satisfied with the performance of your new Goodman brand products, please be certain to have the installing contractor/dealer check for the following conditions- all can have detrimental effect on the comfort level in your home and the operation of your new Goodman brand unit.  

*Improper duct sizing or air distribution system  
*Imbalanced air distribution system
*Leaking or damaged ductwork, registers, and air distribution boxes
*Improperly matched condenser and evaporator        
*Ductwork return air is too small for new equipment       
*Improper start-up, test, and installation verification of equipment as outlined by manufacturer and industry guidelines   

These items are presented as an overall guideline.  Many other conditions and situations can affect the performance of your new Goodman unit. 

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Goodman Manufacturing Company, LP
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1991 Business started: 02/01/1983 Business started locally: 02/01/1983 Business incorporated: 02/01/1983 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado, Austin TX 78701
Phone Number: (800) 803-9202
Fax Number: (512) 475-2871

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Rex Anderson, Director of Communications Ms. Tori Brandum, Senior Manager- Warranty and Consumer Affairs Mr. Adam Galando, Consumer Affairs Manager Ms. Michelle Weatherly, Consumer Affairs
Contact Information
Customer Contact: Mr. Adam Galando, Consumer Affairs Manager
Business Category


Alternate Business Names
Amana Heating and A/C Goodman Company, LP Goodman Global, Inc. Goodman Manufacturing
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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