BBB Business Review

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BBB Accredited Business since

Goodman Manufacturing Company, LP

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Phone: (713) 861-2500 Fax: (713) 856-1821 View Additional Phone Numbers 7401 Security Way, Suite 100, Houston, TX 77040 http://www.goodmanmfg.com View Additional Web Addresses


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Description

This company is a manufacturer of residential and light commercial air conditioning, heating, and indoor air quality products and systems.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Goodman Manufacturing Company, LP meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Goodman Manufacturing Company, LP include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 189 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

189 complaints closed with BBB in last 3 years | 68 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 58
Problems with Product/Service 130
Total Closed Complaints 189

Additional Complaint Information

Attention:   

Consumers can contact Adam Galando with Goodman Manufacturing directly if they have an issue:   

Toll Free:        877.254.4729 
Direct email: consumeraffairs@goodmanmfg.com 


For additional information regarding the limited warranty coverage of our products, visit www. goodmanmfg.com. Click on the Warranty text located on the left side of the webpage.    

The following is a statement from Goodman Manufacturing:

A new Goodman brand unit may require an update to your home's air distribution system that might not have been necessary with your old central heating and cooling units.  If you are not satisfied with the performance of your new Goodman brand products, please be certain to have the installing contractor/dealer check for the following conditions- all can have detrimental effect on the comfort level in your home and the operation of your new Goodman brand unit.  

*Improper duct sizing or air distribution system  
*Imbalanced air distribution system
*Leaking or damaged ductwork, registers, and air distribution boxes
*Improperly matched condenser and evaporator        
*Ductwork return air is too small for new equipment       
*Improper start-up, test, and installation verification of equipment as outlined by manufacturer and industry guidelines   

These items are presented as an overall guideline.  Many other conditions and situations can affect the performance of your new Goodman unit. 

Customer Reviews Summary Read customer reviews

12 Customer Reviews on Goodman Manufacturing Company, LP
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 12
Total Customer Reviews 12

Additional Information

BBB file opened: January 01, 1991 Business started: 02/01/1983 Business started locally: 02/01/1983 Business incorporated 02/01/1983 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado, Austin TX 78701
http://www.license.state.tx.us/
Phone Number: (800) 803-9202
Fax Number: (512) 475-2871

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Tori Brandum, Senior Manager- Warranty and Consumer Affairs Mr. Rex Anderson, Director of Communications
Contact Information
Principal: Ms. Tori Brandum, Senior Manager- Warranty and Consumer Affairs
Principal: Mr. Adam Galando, Supervisor of Homeowner Support
Related Businesses
Daikin North America, LLC
Business Category

AIR CONDITIONING & HEATING

Alternate Business Names
Amana Heating and A/C Goodman Company, LP Goodman Global, Inc. Goodman Manufacturing
Industry Tips
AIR CONDITIONING & HEATING - SELECTING A COMPANY

Customer Review Rating plus BBB Rating Summary

Goodman Manufacturing Company, LP has received 3.68 out of 5 stars based on 12 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.