This business is not BBB accredited.
Phone: (281) 251-3143 Fax: (281) 257-8289 6635 Spring Cypress Road, Spring, TX 77379
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This company specializes in sales, maintenance, repair and installation of all brands of air conditioning and heating units, as well as indoor air quality.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Air National AC & Heating of Houston, Inc. include:
- 17 complaint(s) filed against business
- Failure to respond to 4 complaint(s) filed against business
- 1 complaint(s) filed against business that were not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Air National AC & Heating of Houston, Inc. include:
- Length of time business has been operating
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||14|
|Total Closed Complaints||17|
Additional Complaint Information
Air National AC & Heating of Houston, Inc. would like you to know:
Warranty: All new HVAC systems come with a manufacture’s parts and equipment warranty; most are 10 years. This warranty is good through the manufacture and any authorized dealer. Air National of Houston offers a One year labor warranty on all equipment installations. We do ask that customer’s do not have another AC company perform work on your new system within this first year. If that happens your labor warranty will be void as we cannot verify or authenticate the work that another AC does. Your parts and equipment warranty through the manufacture will stay intact.
Customer Service: Customers may reach our office manager during regular business hours of Monday – Friday 7 am until 4 pm. We do have other staff members on hand after these hours, but they can only pass your message on and the office manager can return your call the next business day. Our office manager can help with any customer issues; we encourage all of our customers to speak with our office manager prior to submitting a BBB complaint. We feel that most issues can readily be resolved without the BBB.
Billing: Our office staff will discuss any billing or service call prices with each customer before any appointment is scheduled. This way both the customer and our staff members know what is a chargeable visit and what is considered a free warranty visit.
Sales: All sales, whether it’s parts, labor or equipment, are completely spelled out on Air National of Houston invoices or sales proposals prior to us starting any work. This gives both the customer and our staff a complete idea and knowledge of what’s being installed and what isn’t. If any customer has any questions about the items they have purchased, please call our office immediately so we can clear up any questions.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado, Austin TX 78701
Phone Number: (800) 803-9202
Fax Number: (512) 475-2871
Type of Entity
Business ManagementMs. Brandi Andrews, President
AIR CONDITIONING & HEATING