BBB Business Review

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BBB Accredited Business since

Multiplicity, LLC

Phone: (832) 437-2442 Fax: (832) 437-5174 1306 Avenue A, Katy, TX 77493 View Additional Web Addresses

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This business is an art and gift shop providing gifts, jewelry, and home decor products. It also offers a complete bead store, is a Chalk Paint(R) Decorative Paints by Annie Sloan Retail Partner, and offers jewelry fabrication classes including metalsmithing. It is also an outdoor garden event venue for weddings, receptions, team building, birthday parties, and any other type of celebration/event.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Multiplicity, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Multiplicity, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Multiplicity, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 11, 2013 Business started: 01/31/2011 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Susan Small, Owner
Contact Information
Principal: Ms. Susan Small, Owner
Business Category


Products & Services

Multiplicity, LLC sells the following brand(s): Ayala Bar, Beadalon, Bora, Cat Studio, Chalk Paint(R)Decorative Paints by Annie Sloan, Gypsy, Karine Sultan, Lysse, Silver Seasons, Tea Forte, The Resident Chef, Tierra Cast

Multiplicity, LLC offers the following product(s): Art, Basketry, Chalk Paint(R), Dop Kits, Flowers, Food Mixes, Furniture, Holiday Items, Jewelry, Journals, Kitchen Items, Leggings, Magnet Boards, Pottery, Scarves, Tea , Wallets, Wine Accessories, Women's Accessories

Method(s) of Payment
Cash, Check, Visa, Master Card, American Express and Discover
Refund and Exchange Policy
For the Gift Gallery - Returns are accepted within 8 days of purchase with receipt on all new, unused items in their original packaging and with all component parts.  Credit will be issued in the original form of payment. Checks will be mailed within 10 days of return.

For Events - A 50% deposit on the Basic Space Rental Fee, and applicable sales tax, is due and payable at time of contract signing.  This is non-refundable and may not be applied to future or alternative bookings. No changes to the scheduled event date of times can or will be made without written approval of Multiplicity's management.  The balance due for the Basic Space Rental Fee and any contracted Additional Service Fees is due 30 days in advance of the event date, unless otherwise written in the Event Facility Rental and Use Agreement, its Exhibits, or its Addendums.  Should final payment of balance for Rental and contracted Additional Service Fees not be received at least 30 days prior to the event, Multiplicity reserves the right to cancel the contract and release the space for rental by another party.  In this event, any deposits made by User/Responsible Party will be forfeited.  The Rental and Use Fee, or any portion thereof, shall not be refunded for any reason.  Any exceptions will be made on a case-by-case basis and at the sole discretion of Multiplicity's management.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.