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          Cottage Craft Works, LLC has 1 locations, listed below.

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            Business ProfileforCottage Craft Works, LLC

            Gift Shop
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 11/29/2011

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business is an online retailer specializing in Amish made goods as well as general merchandise. 

            Business Details

            BBB File Opened:
            11/18/2011
            Years in Business:
            16
            Business Started:
            10/7/2007
            Accredited Since:
            11/29/2011
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Paul Stevens, Secretary
            Contact Information

            Principal

            • Mr. Paul Stevens, Secretary

            Customer Contact

            • Mr. Paul Stevens, Secretary
            Additional Contact Information

            Fax Numbers

            • (281) 391-4387
              Primary Fax

            Email Addresses

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Karla G

            1 star

            04/08/2021

            I can't tell you how unhappy I am with this company. I should have known that when I asked for more specifics about the grade of metal something was fishy. In the end they outsource their items from out of state. We received the item marked as a "grill" on the box. I was CLEARLY buying a 55 gallon barrel "burn barrel top grate". It's advertised as "well made with no sharp edges" which isn't true! I cut my finger on the edges. It's advertised as "painted with high-temp stove paint", and the paint was literally coming off and ruined my daughters yellow dress!? I have pictures! The picture on the website clearly shows a weld all the way around the rim, when mine is sporadically attached and not to the outside AND being soldered on!!! It was clearly cut too small so they just made it work and didn't bother to actually fix it! I'm so sad and disappointed. My money was taken as soon as I placed the order! The company was out of Houston, so I wanted to pick it up, and was told I couldn't!!! No wonder!!! It's coming from out of state! SHAME ON THIS COMPANY FOR TAKING HARD EARNED MONEY AND NOT GIVING YOU A PRODUCT THAT IS ADVERTISED!!! I guarantee you that this product won't last for any given time, never mind that I will have to seal off all the edges that aren't welded, which are more than half of the entire circumference. How do you stay in business???

            Cottage Craft Works, LLC Response

            08/07/2022

            Hello, we are sorry that you had this issue, but we did try to remedy this situation by sending you a new one for free with no further questions asked. It's disappointing to see this review after we tried to take care of the issue for you, which you neglect to mention. Some items being of handmade nature aren't always going to be foolproof, and while we do maintain a high standard of quality, there may have been some imperfections with the first one. In regards to it being out of state, we have a variety of vendors across the United States that make high-quality items on demand and therefore do not have a warehouse that our customers can visit in Houston. This is one such item that we source from our Amish Vendors. Thanks and have a good day.

            Local BBB

            BBB of Greater Houston and South Texas

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