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      Country
          Country

          Find a Location

          Gallery Furniture has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Gallery Furniture

              6006 North Fwy Houston, TX 77076-4029

            • Gallery Furniture

              2411 Post Oak Blvd Houston, TX 77056-5201

            • Gallery Furniture

              7227 W Grand Pkwy S Richmond, TX 77407-8662

            Business ProfileforGallery Furniture

            Furniture Stores
            Multi Location Business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            20 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company sells retail furniture and electronics (TV and sound systems).

            Business Details

            This is a multi-location business.

            Find a Location

            Gallery Furniture has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Gallery Furniture

                6006 North Fwy Houston, TX 77076-4029

              • Gallery Furniture

                2411 Post Oak Blvd Houston, TX 77056-5201

              • Gallery Furniture

                7227 W Grand Pkwy S Richmond, TX 77407-8662

              BBB File Opened:
              1/1/1982
              Years in Business:
              42
              Business Started:
              8/1/1981
              Business Started Locally:
              8/1/1981
              Alternate Business Name
              • Gallery Model Homes, Inc.
              Business Management
              • Mr. Jim McIngvale, President
              • Ms. Linda McIngvale, Vice President
              • Mr. James McIngvale
              Contact Information

              Principal

              • Mr. Jim McIngvale, President
              • Ms. Linda McIngvale, Vice President
              • Gloria McLemore, Complaint Handler

              Customer Contact

              • Mr. James McIngvale
              • Gloria McLemore, Complaint Handler
              Additional Contact Information

              Fax Numbers

              • (713) 696-4524
                Primary Fax

              Email Addresses

              Customer Complaints

              20 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/30/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Unresolved
              On about January 20, 2023 . Purchased a sectional from Gallery Furniture. After about a week the sofa on one section was leaning to one side. We contacted Gallery Furniture 1st time they came out to review the issue, the next time they sent someone to try and repair. The 3rd & 4th time they picked it up to take back to their shop to repair. Sent it back to us in the same shape it was when it left our residence. We have contacted them and Gloria with Gallery said that it was repaired and that the issue was due to people sitting on it but the other sections are not having any issues. We feel that the one section is defective and should be replaced. As of today no resolution has been reached with Gallery. We would like for this to be resolved as soon as possible.
              Read More

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Gerald M

              11/15/2023

              On 11/13/2023 it was a driver I believe his name was Mark A****** ** *** **** ** ***** **** ********* and the whole time he was in my home he was on the phone I didn’t like the service that he provided to me but his partner that was with him was very helpful at first I didn’t want him in my home cause *** ***** ** *** ********* * **** ** ****** hope yall do something about this will not be shopping with u anymore

              Gallery Furniture Response

              12/04/2023

              To whom it may concern, 

              Please be aware that this is a FAKE POST! The person writing the review is NOT customer Moss. Whoever this is has already written two reviews posing as two different real Gallery Furniture customers. Our warehouse manager contacted Mr. & Mrs. Moss directly already. They had nothing but wonderful things to say about the driver & his helper. Please feel free to contact Gallery Furniture for any verification needs.  

              regards, 

              Gloria McLemore 

              Customer Service 

              713-694-5570

              6006 N. Freeway 

              Houston, TX 77076

               

              Local BBB

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