BBB Business Review

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Description

This company specializes in foundation repair piers engineering services driven concrete piers FHA/VA bonded and insured.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Allied Foundation Specialists, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Allied Foundation Specialists, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 36 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

While this company is currently an Accredited Business of the Better Business Bureau, the company has not responded to one or more customer complaints brought to its attention by the bureau.  Accredited Business’s must answer all complaints in a timely manner. The bureau has notified the company that its status at the BBB will be revoked if the complaint(s) is not answered. 


Customer Complaints Summary Read complaint details

36 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 11
Problems with Product/Service 23
Total Closed Complaints 36

Additional Complaint Information

Allied Foundation Specialists would like consumers to know:

We sincerely apologize to all our customers for not being able to provide service in a timely manner.  We have experienced tremendous growth because of an ever expanding referral base.  Keeping up with demand has been specially challenging.  We have added a few more telephone lines that will be answered between 8am and 4pm Monday through Friday.  Our main company number is 281-479-5247 and our back lines are 281-479-5832 and 281-479-2121.  Please feel free to call at us at anyone of those numbers and again we apologize for any inconvenience.    Thank you, Allied Foundation  

Customer Reviews Summary Read customer reviews

1 Customer Review on Allied Foundation Specialists, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: January 01, 1984 Business started: 02/01/1982 in TX Business started locally: 02/01/1982 Business incorporated 06/04/2006 in TX
Type of Entity

Corporation

Business Management
Mr. Richard Pacheco, Owner Mr. Max Zapata, Manager, Customer Service
Contact Information
Principal: Mr. Richard Pacheco, Owner
Customer Contact: Mr. Max Zapata, Manager, Customer Service
Business Category

FOUNDATION CONTRACTORS SEWER CONTRACTORS SEWER INSPECTION FOUNDATION REPAIR & HOUSE LEVELING

Refund and Exchange Policy
A full refund will be given to a customer if we are unable to complete a project because of inherent defects to the slab.
Industry Tips
Foundation Repair - How to Select a Company
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.