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          Mister Sparky has 1 locations, listed below.

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            Business ProfileforMister Sparky

            Electrician
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/8/2004

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            We specialize residential electrical services. From breakers tripping to outlets not working, our services include trouble shooting, repair and installation.  We are here anytime you need us.

            Products & Services

            Mr. Sparky Officer:

            * Electrical wiring and wiring repairs;
            * aluminum wiring repairs
            * Electrical repairs, electrical remodeling
            * Lighting installations- indoor lighting, and landscape lighting
            * Air conditioning and heating units installation, repair, and maintenance
            * Code inspections and electrical home safety surveys
            * Appliance installations
            * Generator installation and repair
            * Surge protection for homes
            * Breaker box and electrical panel installations and repairs
            * Low voltage electrical- cat 5 and CATV cable service
            * M*eter Base Repair/Replacement

            Business Details

            BBB File Opened:
            12/2/2004
            Years in Business:
            20
            Business Started:
            7/25/2003
            Accredited Since:
            12/8/2004
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Bustos Investments, LLC
            Business Management
            • Mr. Albert Bustos, Owner
            • Ms. Kimmie Stone
            Contact Information

            Principal

            • Mr. Albert Bustos, Owner
            • Ms. Kimmie Stone

            Customer Contact

            • Ms. Kimmie Stone
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Hiring an electrician

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/18/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            **DO NOT USE THIS COMPANY** Please see the attached invoice and cost comparison. Mister Sparky has refused to resolve this in any way and has acknowledged that they should have informed the technician that if a customer has their own material, and it is up to code, they can use the customer's material in lieu of the businesses. I have never had a company so effortlessly and egregiously screw somebody over. I had the displeasure of having service done by Mister Sparky in Houston. I received some quotes while I was in a work meeting and understood the pricing was around $1800 for the work to be performed, but upon receipt of my invoice that amount was $5365.20. I was immediately appalled, because I only had one outlet run to my garage and a GFCI circuit breaker installed. I thought there had to be a mistake. And there was! I had material provided that was not used and I was charged an ABSURD amount for the use of their own material. In addition, I was double charged for two outlets when I only had one installed. I was charged $594 x2 FOR ADDING AN OUTLET COVER. $1999 for Cable that I HAD AVAILABLE. After speaking with one of the managers, I was told I could receive a refund of $365 to cover the parts I already purchased. But, in doing so, I would have to be fine with paying over $4500 in parts they provided + labor. Absolutely not acceptable under any circumstances. To add insult to injury, the installation was not even done how I wanted. I did not want conduit to be run at all, I wanted it to be installed in the box into the house and not be an eye sore. I would never recommend this company to friends or family, but I would recommend them to someone I disliked, so they could get screwed over, too.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kelley C

            07/09/2023

            I’m extremely disappointed in the experience I received. I phoned and was quoted a 69.00 trip fee to include diagnostics. I asked if the trip fee would be applied to any services needed and was told no. I accepted their availability with the understanding they would arrive and diagnose the problem and then charge me for any services needed. The technician arrived only to quote me 618.00 to tell me what is wrong. Shocked by this, I showed him around and explained the problem. I was unwilling to pay this amount. I went on to explain my call with his company. He agreed and said he had listened to the call. He wondered if I could tell that the person didn’t know what he was talking about. He went on to say it was a third party. As a result he deducted the trip fee and quoted me 540.00. He explained the 540 would include changing out my breakers the GFIC and any small repairs. As a result I agreed. I had to leave for a quick minute. The technician phoned me to tell me I was correct about everything I had said. He explained he would replace the breaker and put in two breakers so that my items were pulling so many amps. He was going to clean it up and put in a GFIC. I returned about 15 minutes later and found him sitting in his truck. He then tells me that he did nothing. Shocked again by this I asked what he planned to charge me. He stuck with the 540 and then phoned his office. The person on the other end said to charge me 281.00. I questioned this, because again he did nothing. In the end I paid, and he departed. I then phoned the manager Kimme. She completed her research and phoned me back. Kimmee explained that I had already been discounted so there would be no additional credit. I questioned this because the work I was promised was not completed. She went on to say that was because of the rats nest I had in my wiring in the breaker box. Again shocked by this response, I merely asked for the new switches or credit me everything but the trip charge. She declined.

            Mister Sparky Response

            07/11/2023

            I spoke to Ms. ********** about her concern when she called in last week. At Mister Sparky we strive to have our clients be 100% satisfied, and I can understand her disappointment in her situation, as we discussed it on the phone at length. Her pool company told her the issue she was experiencing was electrical and she needed an electrician to fix her problem. When we arrived, our electrician did a visual inspection and then proposed a diagnostics for $549, she agreed and he moved forward. He concluded the problem was in fact the pool pump causing her issue. We don’t fix pool pumps so he advised that we couldn’t fix the issue. Since we couldn’t he called the office to get management approval to lower his already agreed upon fee. We reduced the fee to $281. Ms. ********** claims we didn’t do anything, but we did give her a definitive answer as to what was causing her problem. When I tried to resolve the issue and come to an amicable agreement, I did offer her a future credit, and she declined and advised me she would dispute her credit card charges.

            Local BBB

            BBB of Greater Houston and South Texas

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