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BBB Accredited Business since

TriEagle Energy, LP

Phone: (281) 681-2381 Fax: (866) 251-7067 2620 Technology Forest Dr., The Woodlands, TX 77381 View Additional Email Addresses http://www.trieagleenergy.com View Additional Web Addresses

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Description

This company provides retail electricity service to commercial and residential customers.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that TriEagle Energy, LP meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for TriEagle Energy, LP include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 26 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

26 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 14
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 11
Total Closed Complaints 26

Additional Information

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BBB file opened: October 09, 2009 Business started: 08/22/2003 in TX Business incorporated: 08/22/2003 in TX
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Public Utility Commission
1701 N. Congress, Austin TX 78701
http://www.puc.state.tx.us/
Phone Number: 888-782-8477
customer@puc.state.tx.us

Type of Entity

Limited Partnership (LP)

Business Management
Mr. Robert Brown, Chief Financial Officer
Contact Information
Principal: Mr. Robert Brown, Chief Financial Officer
Principal: Robert Cantrell
Business Category

ELECTRIC COMPANIES

Method(s) of Payment
Checks, money orders, Visa and MasterCard
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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Additional Web Addresses

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Additional Email Addresses

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