BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
BBB Accreditation
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This business has been a BBB Accredited Business since December 2007. This means it supports BBB's services to the public and meets our .
BBB Rating
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Business Contact & Profile
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Business Name:
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Business Address:
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P.O. Box 4802
Houston, TX 77210
See the location on a Mapquest Map
See the location on a Google Map
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Original Business Start Date:
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12/13/2004
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Type of Entity:
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Corporation
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Principal:
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Francisco Segura, Sr. Vice President/Operations
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Customer Contact:
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Mara Kasunga, Office of the President Administrator
Jennifer Bell, Supervisor-Office of the President/Quality Assurance
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Phone Number:
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(866) 917-8271
(713) 357-2800
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Fax Number:
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(866) 477-8576
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Email Address:
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BBB Accreditation:
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This business is a BBB Accredited Business
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Date Accredited by BBB:
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Type of Business:
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ELECTRIC COMPANIES
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Website Address:
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Products & Services
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This company specializes in retail electric provider services for residential and commercial clients.
Business Management
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Mr. Francisco Segura , Sr. Vice President/Operations
Mrs. Mara Kasunga , Office of the President Administrator
Ms. Jennifer Bell , Supervisor-Office of the President/Quality Assurance
Licensing
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This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Customer Complaint History
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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 47 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 47 complaint(s) closed in the last 36 months, 27 were closed in the last 12 months.
These complaints concerned:
These complaints were closed as:
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47
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Resolved
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31
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Assumed Resolved
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2
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BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
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1
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BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.
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1
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Company agreed to informal dispute settlement hearing (IDS) in accordance with their BBB Agreement, but the consumer declined.
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10
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Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
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1
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Complaint was settled through BBB mediation.
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1
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Resolved
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Government Action(s)
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BBB has no information regarding government actions at this time.
Advertising Review
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BBB has no information regarding advertising review at this time.
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