BBB Business Review

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This business is not BBB accredited.

NRG Energy, Inc.

Additional Locations

Phone: (713) 537-3000 4211 SW Freeway , Houston, TX 77027 http://www.nrgenergy.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for NRG Energy, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Additional Complaint Information

The Bureau has attempted to contact the company at the following addresses and has received returned mail from each of the address listed below as of today:

1201 Fannin Street
Houston Tx 77002



NRG is the Parent Corporation which has two corporate locations, one in Houston and the other in Princeton, New Jersey. 

The following companies are subsidiaries:  

Reliant Energy
- http://www.bbb.org/houston/business-reviews/electric-companies/reliant-energy-in-houston-tx-2429   

Green Mountain Energy Company - http://www.bbb.org/central-texas/business-reviews/electric-companies/green-mountain-energy-company-in-austin-tx-51188   

Allied Warranty, LLC - http://www.bbb.org/houston/business-reviews/extended-warranty-contract-service-companies/allied-warranty-llc-in-houston-tx-22005865  

NRG Home Services - http://www.bbb.org/houston/business-reviews/heating-and-air-conditioning/nrg-home-services-in-houston-tx-90002854   

US Retailers/Pennywise Power, LLC - http://www.bbb.org/houston/business-reviews/electric-companies/pennywise-power-llc-in-houston-tx-90022382   

Everything Energy
NRG Residential Solar Solutions
NRG EV Services, LLC
  

Customer Reviews Summary Read customer reviews

1 Customer Review on NRG Energy, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: August 16, 2013 Business started: 05/29/1992 in DE Business incorporated 05/29/1992 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Public Utility Commission
1701 N. Congress, Austin TX 78701
http://www.puc.state.tx.us/
Phone Number: 888-782-8477
customer@puc.state.tx.us

Type of Entity

Corporation

Business Management
Ms. Elizabeth Kelly, Senior Vice President
Contact Information
Principal: Ms. Elizabeth Kelly, Senior Vice President
Principal: Laks M Sampath, Director of Operations & Maintenance
Related Businesses
Reliant Energy Green Mountain Energy Company Allied Warranty, LLC NRG Home Services, LLC Pennywise Power, LLC
Business Category

ELECTRIC COMPANIES UTILITY CONTRACTORS


Customer Review Rating plus BBB Rating Summary

NRG Energy, Inc. has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.