BBB Business Review
This Business is not BBB accredited
NRG Energy, Inc.Additional Locations
Phone: (713) 537-3000 4211 SW Freeway , Houston, TX 77027
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for NRG Energy, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Additional Complaint Information
The Bureau has attempted to contact the company at the following addresses and has received returned mail from each of the address listed below as of today:
1201 Fannin Street
Houston Tx 77002
NRG is the Parent Corporation which has two corporate locations, one in Houston and the other in Princeton, New Jersey.
The following companies are subsidiaries:
Reliant Energy - http://www.bbb.org/houston/business-reviews/electric-companies/reliant-energy-in-houston-tx-2429
Green Mountain Energy Company - http://www.bbb.org/central-texas/business-reviews/electric-companies/green-mountain-energy-company-in-austin-tx-51188
Allied Warranty, LLC - http://www.bbb.org/houston/business-reviews/extended-warranty-contract-service-companies/allied-warranty-llc-in-houston-tx-22005865
NRG Home Services - http://www.bbb.org/houston/business-reviews/heating-and-air-conditioning/nrg-home-services-in-houston-tx-90002854
US Retailers/Pennywise Power, LLC - http://www.bbb.org/houston/business-reviews/electric-companies/pennywise-power-llc-in-houston-tx-90022382
NRG Residential Solar Solutions
NRG EV Services, LLC
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMs. Elizabeth Kelly, Senior Vice President
Related BusinessesReliant Energy Green Mountain Energy Company Allied Warranty, LLC NRG Home Services Pennywise Power, LLC
ELECTRIC COMPANIES UTILITY CONTRACTORS