BBB Business Review

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This business is not BBB accredited.

Just Energy

Find a Location

Phone: (877) 640-4581 Fax: (905) 670-4585 View Additional Phone Numbers 5251 Westheimer Road, Suite 1000, Houston, TX 77056 View Additional Email Addresses View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Just Energy include:

  • 479 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Just Energy include:

  • Length of time business has been operating
  • Response to 479 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

479 complaints closed with BBB in last 3 years | 107 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 2
Delivery Issues 85
Guarantee/Warranty Issues 0
Problems with Product/Service 388
Total Closed Complaints 479

Additional Complaint Information

Thank you for contacting your local BBB (BBB).
The company you have inquired about is located outside our service
area. For further information on this company, please contact the
following BBB office:
BBB of the Southland
P.O. Box 970
Colton CA 92324-0814

Phone : (909) 825-7280 (Pacific Time Zone)
FAX : (909) 825-6246

Customer Reviews Summary Read customer reviews

1 Customer Review on Just Energy
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: September 25, 2003 Business started: 04/17/2002 in ON Business incorporated 01/01/2011 in ON
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Public Utility Commission
1701 N. Congress, Austin TX 78701
Phone Number: 888-782-8477

Type of Entity


Business Management
Mr. James Lewis, Co-CEO and President Mr. Pat McCullough, Chief Financial Officer Ms. Deborah Merrit, Co-CEO and President Ms. Vanessa Anesettti-Parra, Sr. Manager, Corporate & Consumer Relations Mr. Al Shulman, V.P. of Marketing
Contact Information
Customer Contact: Ms. Vanessa Anesettti-Parra, Sr. Manager, Corporate & Consumer Relations
Principal: Mr. James Lewis, Co-CEO and President
Principal: Mr. Pat McCullough, Chief Financial Officer
Principal: Ms. Deborah Merrit, Co-CEO and President
Related Businesses
Tara Energy, LLC Hudson Energy Services, LLC Just Solar Holdings Corp.
Business Category


Refund and Exchange Policy
In most markets, a residential customer can cancel their plan with Just Energy or an affiliate within the first 30 days without penalty.  A residential customer may contact Just Energy directly to cancel at any time and the exit fees will be waived.
Alternate Business Names
Commerce Energy Just Energy Corp. Just Energy Group, Inc. US Energy Savings, Inc.

Customer Review Rating plus BBB Rating Summary

Just Energy has received 2.11 out of 5 stars based on 1 Customer Reviews and a BBB Rating of C.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.