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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Just Energy include:
- 479 complaint(s) filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Just Energy include:
- Length of time business has been operating
- Response to 479 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||388|
|Total Closed Complaints||479|
Additional Complaint Information
Thank you for contacting your local BBB (BBB).
The company you have inquired about is located outside our service
area. For further information on this company, please contact the
following BBB office:
BBB of the Southland
P.O. Box 970
Colton CA 92324-0814
Phone : (909) 825-7280 (Pacific Time Zone)
FAX : (909) 825-6246
URL : www.labbb.org
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. James Lewis, Co-CEO and President Mr. Pat McCullough, Chief Financial Officer Ms. Deborah Merrit, Co-CEO and President Ms. Vanessa Anesettti-Parra, Sr. Manager, Corporate & Consumer Relations Mr. Al Shulman, V.P. of Marketing
Related BusinessesTara Energy, LLC Hudson Energy Services, LLC Just Solar Holdings Corp.
Refund and Exchange PolicyIn most markets, a residential customer can cancel their plan with Just Energy or an affiliate within the first 30 days without penalty. A residential customer may contact Just Energy directly to cancel at any time and the exit fees will be waived.
Alternate Business NamesCommerce Energy Just Energy Corp. Just Energy Group, Inc. US Energy Savings, Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview