Business ProfileforEntrust Energy

Since July 2017, the BBB Houston began receiving several complaints and customer reviews for Entrust Energy that are exhibiting the following pattern.  

According to numerous consumer’s complaints, the company’s door-to-door salesmen are not operating in good faith as they are withholding pertinent information during their solicitation and are enrolling them into contracts they did not sign nor agree to. The representatives allegedly promise the consumers a significant decrease in their current electricity bills but once they are enrolled, the consumers’ bills have doubled or even tripled in cost. Other consumers allege they were told by salesmen that they would not be liable to pay a fee to disconnect, transfer, nor terminate the services of their previous providers; however, they were charged. When Entrust Energy is contacted regarding the matter, they explain that sales representatives told them this was the consumer’s responsibility to appropriately terminate services with the previous provider. Many consumers stated that they have paid off their balances in full and cancelled their accounts with Entrust, but are wrongly sent to collections for unpaid amounts despite being told the cancellation was completed and no additional funds were owed.

Company responded stating that:

"Entrust Energy prides itself in a commitment to customer service and we encourage customers to voice any concerns or questions by contacting us at 800-871-8100."