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This company specializes in providing gas and electricity to Residential and Commercial customers.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Entrust Energy include:
- 93 complaint(s) filed against business
- Failure to respond to 1 complaint(s) filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Entrust Energy include:
- Length of time business has been operating
- Resolution of complaint(s) filed against business
The company would like you to know:
"Entrust Energy frequently uses door-to-door sales agents when selling electricity to Texas consumers. If you have been approached by one of our sales agents and were offended by their behavior, or if you believe you have been switched to Entrust Energy without your approval, please call us immediately at 1-866-204-0025."
This number goes directly to our Quality Assurance staff and will be handled immediately (during normal business hours).
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||49|
|Total Closed Complaints||93|
Additional Complaint Information
A recent complaint reflected door to door selling in Katy, TX targeting seniors and military. There were discounts offered and then not honored by Entrust Energy
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||7|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Layne Loessin , President & CEO Mr. Carl Williams, COO Harry, Compliance Analyst
Hours of Operation
|M||:||8:00 AM - 7:00 PM|
|T||:||8:00 AM - 7:00 PM|
|W||:||8:00 AM - 7:00 PM|
|Th||:||8:00 AM - 7:00 PM|
|F||:||8:00 AM - 7:00 PM|
|S||:||10:00 AM - 2:00 PM|
Alternate Business NamesEntrust Energy, Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview