BBB Business Review
This Business is not BBB accredited
Entrust EnergyFind a Location
Phone: (800) 871-8100 1301 Mckinney St Fl 12, Houston, TX 77010
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Entrust Energy include:
- Length of time business has been operating
Factors that raised the rating for Entrust Energy include:
- Complaint volume filed with BBB for business of this size.
- Response to 53 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
The company would like you to know:
"Entrust Energy frequently uses door-to-door sales agents when selling electricity to Texas consumers. If you have been approached by one of our sales agents and were offended by their behavior, or if you believe you have been switched to Entrust Energy without your approval, please call us immediately at 1-866-204-0025."
This number goes directly to our Quality Assurance staff and will be handled immediately (during normal business hours).
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||35|
|Total Closed Complaints||53|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementLayne Loessin , President Jeremy Pawlak, Vice President of Sales & Marketing