BBB Business Review

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This business is not BBB accredited.

Entrust Energy

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Phone: (800) 871-8100 View Additional Phone Numbers 1301 Mckinney St Fl 1200, Houston, TX 77010 View Additional Email Addresses

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This company specializes in providing gas and electricity to Residential and Commercial customers.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Entrust Energy include:

  • 93 complaint(s) filed against business
  • Failure to respond to 1 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Entrust Energy include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business

The company would like you to know:

"Entrust Energy frequently uses door-to-door sales agents when selling electricity to Texas consumers.  If you have been approached by one of our sales agents and were offended by their behavior, or if you believe you have been switched to Entrust Energy without your approval, please call us immediately at 1-866-204-0025."  

This number goes directly to our Quality Assurance staff and will be handled immediately (during normal business hours). 

Customer Complaints Summary Read complaint details

93 complaints closed with BBB in last 3 years | 24 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 21
Billing/Collection Issues 22
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 49
Total Closed Complaints 93

Additional Complaint Information


A recent complaint reflected door to door selling in Katy, TX  targeting seniors and military.  There were discounts offered and then not honored by Entrust Energy

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Entrust Energy
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 1
Negative Experience 2
Total Customer Reviews 7

Additional Information

BBB file opened: May 30, 2012 Business started: 08/03/2010 in TX Business incorporated 08/23/2010 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Public Utility Commission
1701 N. Congress, Austin TX 78701
Phone Number: 888-782-8477

Type of Entity


Business Management
Mr. Layne Loessin , President & CEO Mr. Carl Williams, COO Harry, Compliance Analyst
Contact Information
Customer Contact: Harry, Compliance Analyst
Principal: Mr. Layne Loessin , President & CEO
Principal: Mr. Carl Williams, COO
Business Category


Hours of Operation
M: 8:00 AM - 7:00 PM
T: 8:00 AM - 7:00 PM
W: 8:00 AM - 7:00 PM
Th: 8:00 AM - 7:00 PM
F: 8:00 AM - 7:00 PM
S: 10:00 AM - 2:00 PM
Su: Closed
Alternate Business Names
Entrust Energy, Inc.

Customer Review Rating plus BBB Rating Summary

Entrust Energy has received 1.85 out of 5 stars based on 7 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.