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This company provides energy solutions and services for both residential and commercial consumers.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- The business's BBB file information is being reviewed and/or updated.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||248|
|Total Closed Complaints||581|
Additional Complaint Information
Direct Energy now has a direct “concierge” line dedicated to Door to Door concerns. You will speak with trained agents specifically focused on resolving any issues, concerns or complaints over a recent sale. They can be reached at: 844-878-4411, Monday - Friday between the hours of: 7:30am - 8:00pm.
The BBB of Houston has received several complaints that exhibit the following pattern:
According to consumer complaints, it has been alleged, Direct Energy utilizes the services of third party marketers. Some of the complaints received alleged that the door to door salesmen do not properly identify themselves as Direct Energy employees. Instead they are stating that they work for various other energy companies in an attempt to switch consumers without their knowledge. The BBB suggests consumers request identifiers for proof of employment verification.
Recent disputes also involve increasingly aggressive sales people. Consumers have alleged that these people have repeatedly come to their homes, sometimes up to 3 times daily. One recent complaint alleges that the sales person actually pushed the consumer's door open. Recent complaint reflect the fact that senior citizens are being approached by third party salesmen representing Direct Energy. The consumers in these instances are being asked for their bills but think they are actually talking with the utility as the salesmen are not identifying themselves as with Direct Energy.
Direct Energy has provide a rebuttal to BBB statements contained above:
Each month Direct
Energy's door-to-door sales representatives enroll as many as
20,000 new customers across North America. The Better Business Bureau typically
receives fewer than six complaints each month alleging improper sales practices
on the part of our sales agents. Direct Energy takes each complaint and fully investigates. Direct Energy
performs background checks for all sales agents, and third-party verifications
of all sales in states where it is required. In addition, we conduct regular
quality assurance audits, and post-sale assessment audits are performed.
If either a current or prospective customer has had an unfavorable experience with Direct Energy or one of our sales representatives, via any of our sales channels, we strongly encourage them to contact us at the phone numbers provided below. We ask that they provide us with as much information as possible about the sale in question.
DE Residential Texas – 1-888-305-3828
DE Residential (other states) – 1-888-566-9988
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||8|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado, Austin TX 78701
Phone Number: (800) 803-9202
Fax Number: (512) 475-2871
Type of Entity
Business ManagementMr. Badar Khan, President & CEO Mr. Paul Dobson, Chief Operations Officer Mr. David Draper, Director of TX Commerical Ms. Jennifer Lee, Sr. Manager of Vendor Operations Mr. John Thomas, Sr. Manager of Complaints
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Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with them as well.