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This company provides energy solutions and services for both residential and commercial consumers.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- BBB does not have sufficient information to issue a rating on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||278|
|Total Closed Complaints||637|
Additional Complaint Information
The BBB of Houston has received several complaints that exhibit the following pattern:
According to consumer complaints, it has been alleged, Direct Energy utilizes the services of third party marketers. Some of the complaints received alleged that the door to door salesmen do not properly identify themselves as Direct Energy employees. Instead they are stating that they work for various other energy companies in an attempt to switch consumers without their knowledge. The BBB suggests consumers request identifiers for proof of employment verification.
Recent disputes also involve increasingly aggressive sales people. Consumers have alleged that these people have repeatedly come to their homes, sometimes up to 3 times daily. One recent complaint alleges that the sales person actually pushed the consumer's door open.
Recent complaint reflect the fact that senior citizens are being approached by third party salesmen representing Direct Energy. The consumers in these instances are being asked for their bills but think they are actually talking with the utility as the salesmen are not identifying themselves as with Direct Energy.
Please understand that this company is not an accredited member or registered with the BBB.
However, the BBB processes complaints for both accredited and non accredited businesses. Complaints are reported once they have closed and will remain on the company’s report for 36 months.
A recent dispute alleged that the consumer was instructed to call a call center regarding billing issue, and when called found that call center was in Guatemala.
Recent Fort Worth complaint alleged that door to door salesperson asked for family member referrals and then switched all family members to Direct Energy service without their authorization.
Consumers have alleged in the Toledo Ohio area that a salesperson stated that "Direct Energy" was a preferred provider for Toledo Edison, which consumer stated was not a correct statement.
Consumer in New Jersey has alleged that telephone salesperson posing as Verde Energy switched service to Direct Energy.
Consumers in New Jersey have alleged that salesperson was soliciting at a Senior Citizen complex, state that they are working for "Delmarva" and that they are actually Direct Energy. Salesperson was demanding to see consumer's Delmarva bills.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Badar Khan, President & CEO Mr. Paul Dobson, Chief Operations Officer Mr. David Draper, Director of TX Commerical Ms. Jennifer Lee, Sr. Manager of Vendor Operations Mr. John Thomas, Sr. Manager of Complaints
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Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with them as well.