BBB Business Review
This Business is not BBB accredited
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This company provides energy solutions and services for both residential and commercial consumers.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Direct Energy, LP include:
- Failure to respond to 7 complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Direct Energy, LP include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||230|
|Total Closed Complaints||542|
Additional Complaint Information
The BBB of Houston has received several complaints that exhibit the following pattern:
According to consumer complaints, it has been alleged, Direct Energy utilizes the services of third party marketers. Some of the complaints received alleged, that the door to door salesmen do not properly identify themselves as Direct Energy employees, Instead, they are stating they work for various other energy companies in an attempt to switch consumers without their knowledge. The BBB suggests consumers request identifiers for proof of employment verification.
Please understand that this company is not an accredited member or registered with the BBB.
However, the BBB processes complaints for both accredited and non accredited businesses. Complaints are reported once they have closed and will remain on the company’s report for 36 months.
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Ron Acree, Customer Solutions Manager Mr. Robert Comstock, VP/General Manager - Texas Ms. Lisa Dornan, Director Public Relations Mr. Cliff Healy Mr. Steve Murray, President Mr. George Papadogiannis, Sr. Mgr, Customer Care Outsource Mr. Dennis Weikle, Chief Operating Officer
Related BusinessesBounce Energy
Alternate Business NamesCPL Retail Energy CPL Retail Energy / WTU Retail Energy Energetix, Inc First Choice Power Gateway Energy Gateway Power Services Hess Energy Marketing New Leaf Energy NYSEG Solutions Vectren Source WTU WTU Retail Energy
Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with them as well.