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In Greater Houston and South Texas

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This Business is not BBB accredited

Direct Energy, LP

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Phone: (888) 305-3828 View Additional Phone Numbers 12 Greenway Plaza, Suite 600, Houston, TX 77046 View Additional Email Addresses http://www.directenergy.com

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Description

This company provides energy solutions and services for both residential and commercial consumers.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Direct Energy, LP include:

  • Failure to respond to 10 complaints filed against business
  • 13 complaints filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Direct Energy, LP include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

517 complaints closed with BBB in last 3 years | 217 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 109
Billing/Collection Issues 183
Delivery Issues 3
Guarantee/Warranty Issues 1
Problems with Product/Service 221
Total Closed Complaints 517

Additional Complaint Information

The BBB of Houston has received several complaints that exhibit the following pattern:   

According to consumer complaints, it has been alleged, Direct Energy utilizes the services of third party marketers. Some of the complaints received alleged, that the door to door salesmen do not properly identify themselves as Direct Energy employees, Instead, they are stating they work for various other energy companies in an attempt to switch consumers without their knowledge. The BBB suggests consumers request identifiers for proof of employment verification.

Please understand that this company is not an accredited member or registered with the BBB.
However, the BBB processes complaints for both accredited and non accredited businesses. Complaints are reported once they have closed and will remain on the company’s report for 36 months.

Additional Information

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BBB file opened: March 26, 2002 Business started: 01/01/1985
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Public Utility Commission
1701 N. Congress, Austin TX 78701
http://www.puc.state.tx.us/
Phone Number: 888-782-8477
customer@puc.state.tx.us

Type of Entity

Corporation

Business Management
Mr. Ron Acree, Customer Solutions Manager Mr. Robert Comstock, VP/General Manager - Texas Ms. Lisa Dornan, Director Public Relations Mr. Cliff Healy Mr. Steve Murray, President Mr. George Papadogiannis, Sr. Mgr, Customer Care Outsource Mr. Dennis Weikle, Chief Operating Officer
Contact Information
Principal: Mr. DE Esccon
Related Businesses
Bounce Energy
Business Category

ELECTRIC COMPANIES

Alternate Business Names
CPL Retail Energy CPL Retail Energy / WTU Retail Energy Energetix, Inc First Choice Power Gateway Energy Hess Energy Marketing New Leaf Energy NYSEG Solutions Vectren Source WTU WTU Retail Energy
Licensing

Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with them as well.

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Email Addresses

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