BBB Business Review

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This business is not BBB accredited.

Promark Research Corporation

Phone: (281) 587-7600 Fax: (281) 397-0064 View Additional Phone Numbers 10200 Grogans Hill Rd Ste 240 , The Woodlands , TX 77380 http://www.promarkresearch.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Promark Research Corporation include:

  • Failure to respond to 7 complaint(s) filed against business

Factors that raised the rating for Promark Research Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 7

Additional Complaint Information

According to BBB records, consumer complaints indicate that Promark Research Corporation surveyors contact consumers at their place of residence during inconvenient hours of the day.  Complaints allege calls are placed as early as 7 a.m. and as late as 10:00 p.m.  

Because Promark Research Corporation conducts survey research and is not involved in any telemarketing activity, it is exempt from national and state "Do Not Call" laws that bind telemarketing companies. Survey research is a process of acquiring data and opinions from the public. According to the company website consumers may opt-out from being contacted to participate in surveys by visiting the following website:
https://www.promarkresearch.com/do_not_call.php

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Promark Research Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 17, 2006
Business Management
Mr. Justin Criddle, Vice President of Operations Wayne Park, Vice President
Contact Information
Principal: Mr. Justin Criddle, Vice President of Operations
Business Category

EDUCATIONAL RESEARCH MARKET RESEARCH & ANALYSIS

Alternate Business Names
Promark Research
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.