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BBB Accredited Business sinceAdditional Locations
Phone: (713) 850-1600 Fax: (713) 407-1897 View Additional Phone Numbers 4615 Southwest Frwy., Suite 310, Houston, TX 77027 View Additional Web Addresses
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This company specializes in consumer loans, checking, savings, CD's, money markets, IRA's, mortgages, business checking, business money markets, business loans, HR solutions and merchant services.
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A BBB Accredited Business since
BBB has determined that Smart Financial Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Smart Financial Credit Union include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 9 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||9|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Business ManagementMs. Susan Chapman, VP of Marketing Strategy Ms. Jessica Rahm, Marketing Communication Specialist
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview