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This Business is not BBB accredited

Vintage Custom Remodeling & Construction, Inc.

Phone: (713) 231-7826 Fax: (281) 398-1168 5504 Old Greenhouse Rd. Suite 200, Houston, TX 77084 http://www.vintagecustomconstruction.com

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Description

This company provides residential and commercial construction services.

BBB Accreditation

On 1/30/2014 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 6A. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      • is professional,
      • addresses all of the issues raised by the complainant,
      • includes appropriate evidence and documents supporting the business' position, and
      • explains why any relief sought by the complainant cannot or should not be granted.
  • 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Vintage Custom Remodeling & Construction, Inc. include:

  • 6 complaints filed against business
  • Failure to respond to 3 complaints filed against business
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.

While this company is currently an Accredited Business of the Better Business Bureau, the company has not responded to one or more customer complaints brought to its attention by the bureau.  Accredited Business’s must answer all complaints in a timely manner. The bureau has notified the company that its status at the BBB will be revoked if the complaint(s) is not answered.   The company has also developed a pattern of complaints. Accredited Business’s must be free of any pattern and they must devise a plan to eliminate the pattern.


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 6

Additional Information

top
BBB file opened: March 02, 2009 Business started: 06/03/2006 in TX Business started locally: 10/18/2007 Business incorporated: 06/03/2006 in TX
Type of Entity

Corporation

Business Management
Mr. Alejandro Lerma, Owner
Contact Information
Principal: Mr. Alejandro Lerma, Owner
Business Category

CONSTRUCTION / REMODELING SERVICES

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BBB Complaint Process

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