BBB Business Review

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This business is not BBB accredited.

Foscam Digital Technologies, LLC

Phone: (713) 893-7869 View Additional Phone Numbers 3694 Westchase Drive, Houston, TX 77042 View Additional Email Addresses http://www.foscam.us View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Foscam Digital Technologies, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 43 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

43 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 3
Guarantee/Warranty Issues 4
Problems with Product/Service 33
Total Closed Complaints 43

Additional Complaint Information

Since March 2013, the BBB of Houston and South Texas have received several complaint that exhibit the following pattern. 

According to consumer complaints, it has been alleged, that Foscam Digital Technologies, LLC does not provide a  speedy response when the consumer has issues with the product and find it defective. If the consumer does make contact, they are not able to get assistance with repair or replacement without being charged shipping to return the product or submit a restocking fee.    

Please understand that this company is not an accredited member or registered with the BBB.  However, the BBB processes disputes for both accredited and no accredited businesses.  Disputes are reported once they have closed and will remain on the company’s report for 36 months.   

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Foscam Digital Technologies, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 15, 2010 Business started: 12/31/2010 in TX Business started locally: 12/31/2010 Business incorporated 12/31/2010 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Abdurahman Ravat, CEO Chase Rhymes, COO
Contact Information
Customer Contact: Raheel Nusratullah, Operations Manager
Principal: Mr. Abdurahman Ravat, CEO
Principal: Chase Rhymes, COO
Business Category

COMPUTER - SUPPLIES & PARTS

Alternate Business Names
Foscam.us
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.